[Resolved]  Domino's Pizza — Rude Behaviour

Address:Tamil Nadu

Dear Sir,

We ordered Pizza yesterday at 7.51pm & the bill amount was close to Rs. 400 from Purushavakkam Branch, Chennai. The excutive told me clearly it will take 1 hour to deliver, for which I said its ok.

I waited till 9.00pm but there was no delivery. I called around 9.10pm & the executive was very rude & told me it will get delivered in another 5 minutes as the person is on the way. We again waited for 15 minutes & then continously from 9.30pm till 10.00pm, I was calling but there was no one to answer the call, forget about the pizzas. It was so annoying if you can deliever atleast inform the coustomer & he should not wait.

& it was too late that we cant order from anywhere but had to cook at 10.15pm.


Order getting delivered in 30 minutes is not applicable to any of Chennai outlet but if you are commiting for 1 hour then you should not behave so rude.

Just that Dominos has got branding & so many coutomers they cant act so rudely with people.


I was so annoyed last night that I should visit their outlet & should talk to the manager directly but Then I thought it will be of no use when they are just not responding on calls. If you cant take so many orders then better take the orders which you can deliver, dont play with customers.

Regards,
Divya
[protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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he is a manager of mallhar mega moal vijaynagar indore

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he can rude behave so i cant give any order don't like this person
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Been a regular customer with dominos always this has been a verry bad behivior of the staff from mahim. Store called nazma , I called n ordered for. A 7inch double cheese pizza after my order was taken I was informed by the staff that ur address is in a chawl n we will not delivery the pizza to u within 30 minss it will reach u as soon as possibele , when dominos give u a 30 min garuntee always. This has never happened before when I have ordered for more than rs 400 to 500 then why this time when the pizza value is just rs 130 , I think dominos has goy enough for customers and they do not need any more customers . I thiink we guys should raise our voices n stop ordering from them as they have many customers already patthetic behiovr from their side. N over that the staff who takkes my order tells me go ahead complain to who ever u want I don't care .... Very bad experiance with dominos
I ordered for a Rs. 255 medium non-veg with Rs. 75 cheese burst crust. But what arrived was a Rs. 315 medium non-veg with extra paneer toppings plus the cheese burst crust. Therefore the order came to Rs. 472 with taxes.
I had to pay for it nevertheless. I think it was closing time and the branch was running short of daily quota of sales, so they spiked my order.

It was totally unfair since I tried calling them after that and i am getting all lines are busy tone.

Now I am looking for a complaint or redressal number and all I find is some webpage for USA. Looks like they don't have any customer redressal for India.

If anyone from dominos look at this then you need to know that the server name printed on the bill is - rishi 2

Also teach your call takers the difference between "Cheese and Barbecue Chicken Pizza" and "Barbecue Chicken Pizza" because when push comes to shove the guy taking the order will obviously take the expensive one on the order.
Rude Behaviour

dear sir
my name is rajesh, i ordered two pizzas yesterday at 9:52 and i got the pizzas at 10:15. i ordered one cheese burst double cheese margherita and second was deep dish fresh veggie . but sir your pizzas was so so so so poor then i called back the dominos the manager said my senior sdp will come and he check the pizzas then we will take you remake pizzas ok no problem . but sir he came to my house at 10:52 . i did't accept your pizza becouse you sdp rudely talk to me . and me and my Guest was so so hungry . so i was call to store and asked me and my guest was so hungry so he tell me you all go to MURTHAL and eat .the manager name was mr shiv kant. then i told him please give me your seniors number he told i can't give you then i told him i will complain for you he told me in hindi " JO UKHADNA HAI UKHAD LO ". what is this sir ? your staff is untrained don't even have manners to talk to customer ... come on i am going to pay for food not asking for free ??? so i should be treated like a valued customer not like a wanderer looking for free food. not the first time that the staff misbehaved over the phone and i asked to put my call through to the manager they hung up my call. eventually when i got hold of manager he starting defending his staff!! grow up mr. manager and be professional, you are not running a family business out there, for god sake. i sending you one photo of you pizza which The last time I had eaten . your pizzas your staff and his manners so so so poor and ...


rajesh kumar
[protected]
add: c 2/ 72 sec 16 rohini delhi 89

I AM A REGULAR CUSTOMER OF DOMINOS PIZZA. MY MOBILE NUMBER IS [protected] MOHAN. I HAD ORDERED A PIZZA TODAY AT 12.25 PM AS LUNCH FOR A COLLEAGUE AND PROCEEDED TOWARDS MY OFFICE ROUTINE. AT AROUND 2.00 PM I RECEIVED A MESSAGE FROM CORPORATE OFFICE SMS CENTRE OF GIVING 1 PIZZA FREE FOR ALL ORDERS. I RECEIVED A CALL FROM THE CORPORATE OFFICE NUMBER[protected] WHEREIN I WAS CLARIFIED THAT YOU MAY CONTACT THE OUTLET WHEREIN I HAD ORDERED THE PIZZA AS THE SMS HAS GONE LATE TO ALL CUSTOMERS. BUT ON REACHING THE OUTLET I WAS RUDELY DENIED THE FREE PIZZA, I EVEN CONTACTED THE LOCAL CUSTOMER CARE AT[protected] BUT OF NO USE WHEREIN ALSO THEY HAVE RUDELY DENIED THE OFFER.
IS THE CUSTOMER RESPONSIBLE FOR THE LATE SMS RECEIVED. IF THERE IS AN OFFER ANYDAY WHY DONT THE COMPANY POST IT AT BEGINNING OF BUSINESS HOURS.
I WAS ADVISED BY THE CORPORATE NUMBER GIVEN ABOVE TO GO AND COLLECT THE FREE PIZZA BUT THE CUSTOMER SERVICE IS LESS SAID THE BETTER.
PLEASE DO NOT HARASS REGULAR CUSTOMERS!!!
Hi

This is Shivani Dev this side...we have ordered a pizza for kids at home around nine on 19/05/2015...we ordered online and the delivery station was dominos alankaar plaza. Vidhyadhar nagar...the money got deducted but ordered was not placed...we called couple of times to that dominos but phone was off...then I tried vaishali Magyar dominos and they picked up...
A guy named yogesh picked up the call...I asked him for help and to track my order but on the pretext that he can't see other branch order he gave me a mobile no..I called on that no but it was a wrong no...I called again and again he picked up...I told him that no one has picked..he said I can't help..I asked him to transfer the call to manager but he said I can't and above all he was so rude and said I won't transfer call..when I said that I have to transfer he disconnected the call and said do whatever u wanna do...again I called d spoke to the floor manager and told him to identify the guy...he called and told his name as hogwash and gave me the no of the dishwasher Magyar manager which is ...[protected]

U can ask the entire story for him..I 've all call recording..later on he called d admitted mistake but it spoiled my niece birthday completely

It took almost one hour in this..he harassed for one hour
I request u to look into this so that image of dominos should not get ruined

This is my second email...I will keep writing till I hear from u

Shivani

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I ordered 15 sashes of catchup and I received only 12.

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