[Resolved]  Domino's Pizza — Wrongful Behaviour from the store manager

Address:

Gurgaon, Haryana

I am writing to you from Home Credit India and would like to bring to your notice wrongful and rude behaviour of the store manager of your located at Unit no. 12B, GF, Tower - BUnitech Cyber Park and the invoice number is DPI66011/12-13/62 and the order no. is 61. I had asked my colleague Ms. Simranjeet Kaur, who is a regular customer of that particular store to place the order on my behalf as I was in a meeting from 12-3pm.

On 2nd July 2012, Simran had placed an order for 8 medium pizzas (2 each of 5 pepper pizza, Farmhouse, Spicy House and Chicken Mexicana) and and for a delivery at 105, Sector 44, Gurgaon i.e the office address. First of all, the server whose ID is 0106 Mohit S, took almost 10 minutes to understand the order, which was fine as she was hoping that atleast he will ensure that the pizzas are ordered on time. But as it happened when I, myself received the pizzas at 3:15, I ushered the delivery boy directly to the cafeteria as my team was already anxiously waiting for their lunch which in this case was the order and the break was to get over in the next 15 minutes. When the delivery boy took the boxes out I noticed that the boxes were that of pan pizza and not medium pizza. So I called the store and asked if I could speak to the manager believing he would help me resolve my case. As it turned out the store manager Mr. Manish took atleast 20 minutes to come on the phone and the executives kept saying that he is busy on another call. After 20 minutes, Manish came to the call and started arguing with me saying that it was my mistake and that the order was not communicated clearly. He was very very rude. When I asked him to send me 8 more pan pizzas. My logic was, a medium pizza serves 2 people and that is why I had ordered 8 medium pizzas for 16 colleagues. Instead I got a delivery of 8 pan pizzas which serves 1 person, so I think the calculation here is very simple, I had to feed 8 more of my colleagues, and I told him that I would pay for what I had ordered for i.e. 8 medium pizzas and Dominoes to provide me with 8 more pan pizzas. It was a goo[censored]p at their end and yet I had to pay the price by drawing a sorry face in front of colleagues who were starving for a hearty meal. The store manager said that he would only send me 2 medium pizzas to which I declined because my problem would only be solved by getting either 4 medium pizzas or 8 pan pizzas. On hearing my logic, the store manager Manish, gave me a very rude reply saying that I can have the 8 pan pizzas which were already delivered to me for free/complementary but he would not send me a single pizza more after which I hung up. Ten minutes after this call, I get a call from Mohit S, the server saying that it was my fault and I have to pay him for the 8 pan pizzas. On this I told him that his manager, Manish was already rude enough with me and with immense disrespect told me that I could have the pizzas complementary. Mohit then threatened me that he would blacklist my address and no delivery henceforth would be made to my office.

After this discussion with him, I sent the delivery boy back. At about 6:15 when I got free from my meeting, the server Mohit S was waiting for me at the security gate saying that "Ma'am, it was your fault, you had ordered for 8 regular pizzas. Because of your mistake the bill amount will be deducted from my salary." I sent him back giving the same reply again that I did what your manager asked me to do, and if he is so hell bent on getting the money he atleast owes an apology to me for his rude behaviour and all the looks that I had to draw from my colleagues because of the goo[censored]p at their end.

I would like to question the authorities at Dominos, that are the store manager not taught the concept of a CUSTOMER CARE, how rudely they behave with the customer without understanding their own fault, and when it comes to paying the price how easily they put forward the server and get the amount deducted from his salary? My problem here is with the attitude of the store manager, Manish and therefore I would request that some action be taken against him and the amount not be deducted from the server's salary.

Regards,
Ankita