[Resolved]  DTDC — BAD ATTITUDE AND DELAY

Address:

Bangalore, Karnataka

Epitome of BAD SERVICE and ATTITUDE towards CUSTOMERS is DTDC. Hope someone higher up is reading this and is open to bettering service quality and is willing to take some action. Let me tell you at the onset that this is a serious allegation and if adequate action is not taken, this will be taken further. Facebook is just one forum I am highlighting this. However, you will find this in many other social networking and consumer forum websites. I booked a courier on the 9th of October from Bangalore to go to Calcutta. This was booked from Basavanagar, Bangalore. This area as 2 centres one near the bus stop and one opposite shell petrol pump. This courier was booked on the 9th October 2013 and got finally delivered today i.e 21st October at 4.30 pm after my screaming and shouting and increasing my blood pressure!. This was sent by DTDC PLUS which costs more and apparently assures customer that it will reach in 24 hours. Earlier, when i had complained to the contact centre on the 16th October about this delay they gave me a complaint number which was not a correct one. What angered me more is the BAD ATTITUDE of DTDC's employees. They have no empathy towards customers and they also make communal statements and laugh at customer's frustration. When I went to the branch in Basavanagar opposite shell petrol pump, the manager Raju started misbehaving with me and a lady who sits next to him started making communal statements - you north Indians coming to south India...etc etc. The manager Raju was a witness to this and encouraging her to make such statements. When i called up the Bangalore office and spoke to customer service supervisor Varahalakshmi and then the manager there (Victoria Road) Shaista, and complained about this, I could hear both of them laughing about this issue while they asked me to hold the line. What nonsense is this? Mr. Subhasish Chakraborty ...is this hwo you train your employees?? Basically DTDC is fooling customers and also insulting them. I would mention this on facebook and in all other social networking sites - DO NOT USE DTDC. I recommend Blue Dart - expensive, but atleast get good service and good attitude. DTDC is PATHETIC, RUDE, NO SENSE OF CUSTOMER SERVICE AND A BUNCH OF LIARs.