[Resolved]  DTDC — Misbehaviour with customer by the DTDC franchisee (Mahajan)

I have already launched the complaint on the DTDC site my no is FDB0021667. There is no proper response from them till now. The DTDC franchisee person misbehaved with me and told me he wont give me my courier.

In the morning I received the phone call from[protected] and started telling me there is courier for you and its from some school and i was waiting for that it was an interview call letter from school. The person who called me he told me that the courier is from school and kept the phone I just thought it is from call from school and they intimated me. When in the evening I came to home around 6:30 pm and enquired with watchman, he told me there is no letter for u. I called back on the same no. then i came to know its from DTDC courier service and the boy who called me is not here and he told me to come on 2nd day. as it was important call letter for me i just asked him his place and went to take the courier personally. The person was very rude on the call then also i just ignored. He started shouting on me on phone whats your problem? dont u understand u have to come tomorow. When i entered this franchisee the person again started the same thing " I told u to come tomorrow you came right now there is no courier at my sight. The boy has taken the courier with him and will come tomorow and u can take the courier at 11 am in the morning'. Then I started dont you know how to talk with customer and then both o[censored]s started shouting and he just told me I wont give your courier and whatever u want to do u do it.

The problem was I cant come out of office in the office time so tried to collect it in the evening and the person strated shouting and it all happend. I dont know what kind of services they run and they dont know how to talk to customers.

Thanks & Regards
Niraj Shah