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I had couriered my PF form to gurgaon IBM via DTDC courier service on the 18th of Nov '09, on 22nd nov '09 when i tried tracking the consignment through DTDC'S online tracking service, i learnt that the consignmentg has been delivered on the 21st of Nov. I called the gurgaon IBM office for confirming the receipt of the consignment, i was told that the consignment has not reached them yet hence i called DTDC on their local (PUNE) number, after waiting for 10 minutes the call was answered by a lady, i explained the scnerio to her, she asked me to wait for a while, after waiting for another 15 minutes another lady took over the phone and i had to start all over again, this lady asked me to wait again i could hear a lot of background noise for about 20 minutes, the lady then came back and said that the DSR request need's to be sent for tracking the delivery hence she took my phone number and said that i would receive a call back with tracking details, the call back never happened.
I tried the SMS tracking service but there was no response as expected hence i sent a mail to DTDC gurgaon but there was still no response, finally i sent a mail to DTDC through the contact us column, to my suprise i got a response asking for more details accordingly i sent all the required details, i got a revert saying that i would geta response within 48 hrs on 5th Dec but i have'nt received a response as yet, it's been close to month now and i dont know where my consignment is, i learnt that there are 121 complaints on DTDC, so what is the action that has been taken against it or what action can be taken against DTDC for cheating customers on a daily basis.
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Aug 14, 2020
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