DTDC — Courier lost and No response yet

I have couriered a parcel from LALACHERUVU - RAJAHMUNDRY on 6th January, 2011 to Bangalore. Estimated date given to me was 8th January 2011 and it is 18th January today and the courier is not delivered yet. Nobody receives the phone on any of the centers like Rajamundry or Hyderabad. Even if they receive they dont have information. They don't update us on anything. I have used the several courier services before. But the DTDC service this time is not only very disappointing but also very disgusting! People at Bangalore office say that Courier has been lost. What is this nonsense? This is a severe nuisance since the courier has been sent on 6th Jan and its close to 2 weeks and the courier has not reached Bangalore yet. People at Rajamundry office also throw tantrums and have the luxury to be rude inspite of all this?? Hyderabad people have no clue.
Courier reached from Rajamundry to Hyderabad and they say that declaration form was missing. Rajamundry office sent the form again and no news after that.
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