On 14th of March, a courier was accepted for despatch by a South Delhi hub of DTDC. I was confident that, because of DTDC's professed huge network, the article (containing very important legal documents with a timeframe attached to its receipt) would be delivered, as I was promised, within four days. The article was addressed to a place called Dighra, not very remote in West Bengal, and not distantly unreachable from the company's airport hub at Kolkata (Dumdum). When the article did not reach the destination in even 5 days, I started frantically visiting the website of DTDC to keep watch on its delivery and safety. From that time, I started sending emails to the Kolkata office which, after repeated reminders, merely informed that the address could not be traced! Then, I started emailing to the HQ of the co., which also thought it proper to ignore the mails. The Kolkata hub informed after 10 days that the address not having been found, the article was being returned to the sender-a fact which was kindly intimated by the HQ after 4 mails! That was a days back. It was finally received back today (the 27th), and that too after much prodding. The envelope bears clear evidence of the fact that, the Kolkata Hub did phone up the addressee and got exact location of the address too. But, the delivery was NOT made. Through your website I would like to caution the unsuspecting prospective customers to be cautious and careful about using DTDC in futue. Was this information helpful? | 
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