DTDC — Mistreatment of customer

Address:

Chennai, Tamil Nadu

I wish to bring to your notice on the very poor service offered to me around 2:30 - 5pm noon on January 25, 2011 at the

GUINDY BRANCH (BO) NO.16/106 L.D.G ROAD, LITTLE MOUNT, SAIDAPET, CHENNAI CHENNAI 600015 (TN) Phone:[protected] / 32524454 / [protected]

I didn't have prior knowledge if my order was shipped in 1 or 3 pieces of separate shipments. So initially I only had this consignment number Z27511534.
I approached the front desk, and missed the number 5. I came back and gave him the correct number. I was offered the parcel promptly the first time. Calling back I found another order Z27511544 dispatched which was receipted in guindy.

Here is where the worst service started cropping up. The front desk person said he can't find and provide me the parcel due to shortage of man-power. He asked me to wait or come on Jan 27th morning. I talked to him saying I travelled from perumbakkam(25kms) and would appreciate him giving it to me now. The front desk person didn't have his lunch, and said I need to wait indefinitely. I waited for him to arrive, and after 30-45 minutes he came back and he asked the dispatch guy to hand me the parcel.

In the meanwhile I found one of my order missing, and asked about it. The company that sent it gave me another Z25597950 number to get it. I found the staff not approachable (like the government office) thinking that what they have in the warehouse is theirs.
After 5:00pm the front desk person came in, and said if you need to take delivery of any more list all the numbers in a rude way and asked me to contact the guy inside. Why can't the front desk person do this job ? - Is this my job ? Hell no. !

When I talked to the dispatch, the dispatch person sarcastically says, You are still around. I found another person asking me why I am here, for which I didn't answer and poured my thoughts on treating customers. At this junction it was learnt my order Z25597950 was actually put in the van for delivery and was near my home. What a piece of joke, when the other two orders for the same location were lying in the warehouse ?

This isn't the way to daunt and torment customers who have come to collect their delivery. In fact by collecting our delivery I didn't hinder your work and actually contribute by saving delivery trips.