[Resolved]  Dtdc Courier — DTDC lost one courier containing 2 t-shirts & done nothing for the claim i had put on 01 Jun 09 till now

As discussed with Mr Mohanraj ([protected]) the claim sanctioning authority of DTDC, , time and again but to no avail. The complaint is that i had sent a courier No B53175017 on 30 May 09 from Bangalore to Delhi. Till 09 Jun I kept checking from DTDC office (on 02 jun 09 and after that from their Delhi branch, the number of which I got from their office here). First day their Delhi office told that the office on which it was to be delivered was closed for which I told them since it is Army office it will be open 24 hours, second day they informed that it was delivered and gave me some phone number which was not picked up by anyone for two days. Fourth day they said to the officers wife(to whom I sent the courier) that it has been misplaced. On getting confirmation from therir Delhi office that my courier has been lost they advised me to file a claim to Bangalore office since the consignment was sent from here. On 10 Jun 09 I sent a letter claim for Rs 870/- to their Jaksandra office and they received it and gave me acknowledgement on its copy.( the copy of which I am hereby forwarding for your reference). Till date nothing has been done so far on the claim. I was given Mr Mohanraj's mobile number and landline number from Jaksandra office (from where courier was done) I could speak to 2-3 persons at different times whom I requested for the information regarding my claim they said they will call back but no result till date . They asked me regarding the bill of 2 t-shirts which i lost in the consignment but since i had sent the 2 T-shirts for somebody else i had sent the bill alongwith the consignment. And since these T-shirts were bought in Feb from IIM, bangalore i could not get the duplicate copy, this was conveyed to them , Only answer i get from them is madam i will speak to my senior and let you know, although i had been ringing up often after every 8-10 days but i have received no positive response from their side.


I would request you if something could be done on this aspect since I have been liasing continuously with their office regarding this. I would appreciate a positive response in this aspect from your side .



Regards

Major Urmila Nain
[protected]