| Address: | Bangalore, Karnataka |
Hi,
I sent a parcel through DTDC as a company WheelLife Travel India Pvt.Ltd Bangalore to an individual residing in Puri, Orissa,who had made a purchase from us. The package was sent on the 10th of Feb 2011 and has still not reached the receiver. According to DTDC it is still stuck at the Kolkata check post. On talking to DTDC initially they said it was held up due to some other consignment and so ours will be released in a day or 2. However after a couple of days I was told that a certain form which needed to be sent by the transporting agent for transporting goods overland had not been attached. This story was soon changed and we were told that we would need to pay up Rs. 2000/- ( our bill amount of the goods sent is only Rs 3893/-) to release our goods. We refused and argued has to why we would need to pay up as we have nothing to do with the routing of the goods, hence its the transporting agents duty to ensure all documents need to be in place as they do the routing. We have furnished them with a copy of the invoice while dispatching the goods, with the price (taxes as applicable) and content of the package. As of now every time I call they say our package will be released in a day or 2, its been nearly 2 months now and not once have I received a call from them regarding this matter. For any information thus far we have had to contact them foe the same, never once have they called us. Was this information helpful? | 
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