I have booked a consignment by "air" with DTDC for Kolkata 700 027 from New Delhi 110028 on Oct 14 with a commitment of next day delivery, that is Oct 15. For handling promptness the booking was done directly at the DTDC New Delhi's Regional Office in Naraina.
First the tracking shows delivery to FIROZABAD, 283202 while it is consigned for Kolkata!! Then handed over for transit to Kolkota Oct 14 which got changed to Oct 15, then movement Mumbai to Kolkata with Oct 16 arrival in Kolkata??
Inspite of repeated tel calls and visits to their Regional Office the consignment has, as of 2 pm Oct 16, not been delivered.
DTDC executives have kept on providing misleading information, including calling up the consignee and not their own office or delivery persons to find out if the delivery has been made, asking the address when the consignment is well labeled with the full adress and contact numbers.
This is ridicules, on top of the tracking system providing some info and DTDC executives insisting not to be concerned with those details which are in error, also per them, consignment booked on Oct 14 around 1 pm, will go out of Delhi only on Oct 15, which is the standard system and why am I bothering them about it!!
Accountability norms need to be tightened with stiff penalities for dejicencies in service. Importance and urgency of the consignments must be appreciated and actioned upon. Was this information helpful? | 
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