[Resolved]  DTDC Courier & Cargo Ltd. — DISPATCHED COURIER NOT RECEIVED BY THE CONSIGNEE

I have booked two envelopes on 13.8.2008 to be sent to Hyderabad through DTDC Plus - an alleged "Premium express product by DTDC Courier & Cargo Ltd.". Under the DTDC Plus service, the charges are very higher than the normal / ordinary courier service, as it guarantees delivery in Metros within 24 hours. Accordingly, I have booked the said two packets, both destined to Hyderabad, @ Rs.120/- each. They had assured me that the same will be delivered on 14.8.2008. However, today on 15.8.2008, I am shocked to notice that the said packets have not yet reached the Consignees.

The cause of action for the complaint is that I have been assured by DTDC that the packets will be delivered within 24 hours. Only on this assurance, I have booked under DTDC Plus and had to shell out extra money. But, if the packets reach in normal course, and not within 24 hours, then what is the use of the so called "premium service". Had I not been assured of delivery within 24 hours under the DTDC Plus, then I would have booked my packets under normal courier service and would have paid a lesser amount.

DTDC has forced me to believe their false promises and got booked the packets under the premium service, whereas they have not kept their promise of delivering the goods within 24 hours. This is a clear case of MISREPRESENTATION.

Kindly fight for me.

My Consignment Details are: V00620613 & V00620614
Booked on: 13.8.2008
Booked from: New Delhi)
DTDC CONNAUGHT PLACE BRANCH, 9, SCINDIA HOUSE, CONNAUGHT PLACE, NEW DELHI
Booked for: Hyderabad