Comments
Hi,
On 20/07/2020, I booked a consignment to be sent from Patna, Bihar to Rajauli, Nawada, Bihar.
The consignment was containing few Rakhis.
The consignment Number is K24681015.
It was suppose to be delivered in 4 days.
I tried tracking when the consignment was not delivered. I found, the delivery is failed because nobody recieved it. Then I found wrong PIN code has been put by the guy who took the consignment. I have written the correct address and Pin code including Mobile number.
I went to the DTDC office, Kadamkuan, Patna from where I booked the consignment.
I told him everything and asked why you put wrong PIN code, he said... He put it because the pin code i have the service was not available there. I asked him, then you took the consignment, You should have told me, it can't be sent. I could have not give it to deliver. You took Money as delivery charges, now consignment is not delivered. And It's returning back.
I asked him to return the parcel and delivery charges. He denied giving the delivery charges and asked me to come in 2-3 days to take the returned parcel. I went again, and asked for the parcel, he asked me to visit main DTDC office near Gandi Maidan, Patna.
I went to the main office., They said, the parcel will be returned to the office where you booked it for the delivery. I again went the the first office. He said, I'll let you know when it will come.
Now it's 18/08/2020, almost a month. I didn't get back the parcel not even delivery charges.
I feel cheated, it was not about just Money, it was about feeling of a sister for her brothers who were waiting for the Rakhi which couldn't reach due to DTDC pathetic service.
I want my parcel back and delivery charges as well.
On 20/07/2020, I booked a consignment to be sent from Patna, Bihar to Rajauli, Nawada, Bihar.
The consignment was containing few Rakhis.
The consignment Number is K24681015.
It was suppose to be delivered in 4 days.
I tried tracking when the consignment was not delivered. I found, the delivery is failed because nobody recieved it. Then I found wrong PIN code has been put by the guy who took the consignment. I have written the correct address and Pin code including Mobile number.
I went to the DTDC office, Kadamkuan, Patna from where I booked the consignment.
I told him everything and asked why you put wrong PIN code, he said... He put it because the pin code i have the service was not available there. I asked him, then you took the consignment, You should have told me, it can't be sent. I could have not give it to deliver. You took Money as delivery charges, now consignment is not delivered. And It's returning back.
I asked him to return the parcel and delivery charges. He denied giving the delivery charges and asked me to come in 2-3 days to take the returned parcel. I went again, and asked for the parcel, he asked me to visit main DTDC office near Gandi Maidan, Patna.
I went to the main office., They said, the parcel will be returned to the office where you booked it for the delivery. I again went the the first office. He said, I'll let you know when it will come.
Now it's 18/08/2020, almost a month. I didn't get back the parcel not even delivery charges.
I feel cheated, it was not about just Money, it was about feeling of a sister for her brothers who were waiting for the Rakhi which couldn't reach due to DTDC pathetic service.
I want my parcel back and delivery charges as well.
I have send a courier from dtdc but
they haven't delivered that yet and in the app its showing as delivered. It was the parcel of my house keys. Being a girl I am standing outside my house. Who will take my security now?
they haven't delivered that yet and in the app its showing as delivered. It was the parcel of my house keys. Being a girl I am standing outside my house. Who will take my security now?
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
We booked a consignment at DTDC Bengaluru with consignment no:B[protected] on 19th March'2019.till today there is no progress in this issue.we made many attempt, but no action was taken.after many remainders.the DTDC employee replied that the case is under vegilence investigation.we waited couple of months.now there is no mails.No status updates.Hence I request you to attend the case and resolve the issue.
Consignment details:
Consignment no:B63211901
Content: Mobile phone (honor 6x)
Value:12000/-
Consignee name:T Daniel R K
Mobile:±[protected]
With regards
T Daniel R K
I hope you have taken enough time to investigate the missing consignment. Till today there is no progress.hence I would like to deal the consumer Court for further action.
Thank you
[protected] Forwarded message[protected]
From: Tamalapakula daniel raj kumar
Date: Thu, Jul 4, 2019, 3:19 PM
Subject: Re: Case#14161735, Subject:
To:
Sir
I hope you have taken enough time to investigate the missing consignment. Till today there is no progress.hence I would like to deal the consumer Court for further action.
Thank you
On Fri, Jun 7, 2019, 4:15 PM [protected]@dtdc.com wrote:
Dear Sir/Madam,
Greetings of the day!
Please find the details mentioned underneath for the Case Number : 14161735, against Consignment number B63211901
Still awaiting for vigilance final conformation
Thanking you,
For DTDC Customer Support Team
Pradeep
Note: Please do not remove or modify the Case No. from the subject of this mail for further communication. Shipment status may be tracked on ‘www.dtdc.com’.