DTDC Courier & Cargo Complaints & Reviews

This is in regards to AWB# K60862295. The consignment was supposed to be delivered today (22 Jan 2013) and has not reached yet at 8pm. When we called up Brookefield office at 740pm waiting for the consignment and spoke with Mr. Sridhar, he spoke extremely rudely and said that the delivery boy has tried delivering but the door was locked and hence returned back.
Firstly, since I was on sick leave, i had not been outside my house and was 24/7 in house - there was no representative of DTDC who had come.
Second, we checked at the security gate for the entry and the security at our gated complex mentioned that DTDC courier delivery boy had not come in the day at all in the complex.
Third and very important, when we called back again at 755pm, Sridhar said that he has a personal function to attend and that if we need the parcel we should come in 5 mins or will get the same tomorrow and cannot wait for us. While I undersatnd the shop timings are till 830PM per main office.
It is equally urgent for us to get the consignment in hand however 5 mins is unreasonable time that was given to us. Also the way to speak and talk to customers was highly disgusting and unrespectable.
While i have not received the consignment yet and am not sure if this will reach us in safe hands and well packed as required, I would like to raise a grievance to customer care and have them take appropriate action against Sridhar and Brookefield office.
I would like to seek further updates to the action taken else will raise the same to consumer court. The consignment has a special injection with a microchip for our pet which has certain sensitivity attached to contamination of the same.

Look forward to your action. Thank you
Regards
Abhijit

Hi,
I have sent a return shipment to jabong.com using dtdc courier services. The courier was sent on Dec 24, 2012 from Hyderabad to Gurgaon (AWB No.: H[protected]. Status of the courier is still in transit. The delay has caused me a loss of Rs. 900.
The worst part is their customer care services. I called their Hyderabad customer care services approximately ten times and have dropped 3 mails to them. The girl responding to the call behaves as if she is talking to her ex-boyfriend. She refuse to register my complaint. Thanks to Gurgaon representative that they atleast registered my complaint. But still no help with it. Please have a look into the matter. And do let me know how to proceed further in this case.

Thanks & Regards,
Saurabh Sinha
Ph- [protected]
email: [protected]@gmail.com
Courier Tracking ID: H11622540

i have send a consignment through dtdc couriers to a location in delhi on 24 th december 2012.The AWB no of the same is V09486916.The consignment is shown to reach dtdc apex at delhi on december 26.But till now the consignment is not delivered.I have called the the office where ni gave the consignment for enquiry.They are saying that they are getting message from delhi that they cannot deliver the consignment and they are not returning the same either.I fear that this is a case of consignment missing from the delhi office.Even i called many times to delhi and they are not taking phone atall.The packet contains an item worth 10000.I think they r trying not to reply to all the quries related to this so that we will be frustated at some point and stop all the quries so that they can escape from any penalities involved with a missing consignment.please look into matter and do the needful.Its 20 days now since i gave the consignment to the courier,I got all the proof of bill with me.

Hi I'm Soham Mandal from Kolkata. I ordered a card for new year on 25th December 2012 in a online card delivery site named www.postmygreetings.com and I selected the delivery date on 1st January 2013. But I still didn't get the card. Then I complained on postmygreetings for the delay. They said it was delivered on 31st December 2012 through DTDC. I then asked them to give me the shipment number and they gave it to me. After that I checked it on DTDC official site and tracked my order with help of the shipment number and I astonished to see that it showed it was already delivered on 31st. I then called the DTDC customer care for check the status of my ordered card and gave them the shipment number as they wanted it. They checked it and told that the same I saw when I tracked it down. But I told them that i didn't get it actually, then they replied they couldn't help me in that case. Today I'm the victim. I don't want someone to be the same victim for tomorrow. So beware of this worst courier service in India. But I need the proper justice against this. Please someone help me.
My email address is: shm.[protected]@gmail.com / wow.[protected]@gmail.com
Please contact me.
Thank you.

I sent a COD (Cash on Delivery) parcel through DTDC (Consignment Number: I[protected] and I was told that I will receive the amount within 20 days. The Parcel was sent on 06/11/2012 and it has been almost 2 months since then that I have been contacting the DTDC office for the money, with no result. They have been constantly telling me that they have not received money. As per their own website the parcel was delivered on 16/11/2012, which in itself is a surprise as I was initially told that it takes 2 days for parcel to be delivered, whereas it took them 10 days to deliver the parcel this time. Thats still fine as I believe they might be using donkey carts to deliver parcel though they charge for air delivery. The only concern is that its been more than 45 days since the time the money was collected by their delivery guy and I am still awaiting it. Had they asked a guy to crawl from Delhi to Kolkata they money should have already reached me assuming the person crawls at a speed of 1.38 KM/Hour. Its pretty unbelievable that there could be any other problem in today's paced world.

I Strongly suggest not to choose DTDC.

On October 20th 2012 (around DurgaPuja) I sent a parcel via DTDC to Ahmedabad. As on Jan 3, 2013 - 2.5 months later, it still hasn't reached.

Whats more spectacular has been the customer service - their response was - "maybe you forgot to write the address". However the package (B[protected] is traced and received in Ahmedabad. But it vanished into thin air from there.

I guess I should have stuck to Indian Post. Anyway - DTDC customer service has been fabulously ineffective, irresponsible and inefficient - their responses range from -
> Package has been traced and we will deliver it on priority tomorrow
> Package did not have address written
> Can you verify contents of the package
> The package is now in some other delivery location
> Give us 1 more day and we will deliver
> If not tomorrow, I will get my manager to call

Manager never calls. Any other ways to take on people like DTDC which has worked for any of you?

Thanks and God bless DTDC customers in 2013. Looks like they will have to rely a lot more on luck than logistics.

J Dutta

I booked a shipment (D[protected] via DTDC on Dec 8 evening, at their Vashi office. I was told it will be dispatched by Monday (Dec 10), and will be delivered 'on priority' within 4-5 days, for which I was charged more than Rs.700. It's been two weeks since then, and my package is yet to be delivered. The package contained warm clothes for my sick brother-in-law, so that he could wear them during the winter. There were also a number of shirts and trousers. Since I have been using DTDC Services for a long time, I never expected them to lose my stuff - hence, the value of my goods I mentioned on paper was very minimal, Rs. 600 or so. The actual value will be more than 5-6 times that amount, if I re-purchase them today.

When the package wasn't delivered, I called up multiple times, both to their Vashi office (where I booked my shipment) as well as your 'Customer Service' - I spoke to Divakar, Sushila and Mrs. Beena Cheriyan as well. Every time I'm told "We're looking into it" and "we'll call you back", but the call-back never happens and I have to call up all over again. This has been happening for a large part of this month!

DTDC is yet to offer me any refund/compensation against my shipment.

DTDC has lost my goods (which had sentimental value), never bothered to call back or apologize, and I have had to call repeatedly to get an update! I WANT A FULL REFUND PLUS COMPENSATION, FOR THE HARASSMENT CAUSED TO ME!!

Thanks

Amborish Roychoudhury

Hi,

I have an online shop on www.craftsvilla.com/maddiesfingerstheartyones

I used DTDC for sending my products to customers for last few months.

I sent a parcel on 10th Dec 2012 for Siliguri. Consignment number M79159924. Items worth Rs. 1500. Shipping amount paid Rs. 450

This parcel reached customer after on 14th Dec. Out of the 3 terracotta pots 2 were broken. Since then I have been running around to get a claim details. DTDC guys use all tactics like packaging was not proper etc. Mine are handcrafted products and breaking of such items mean a lot of hard work once again, so I am extra careful in packaging them. If packaging was not proper than all 3 pots would have broken. This is a clear case of mishandling and no one is willing to take the responsibility.

DTDC Manpada, Thane Franchise gave me Branch Manager's number, when i spoke to him he said I should speak to Vijayta Rao who handles claims. Vijayta does not come on the line. Some lady called Vaishnavi answers call. Takes my details and promises a call back. But no call so I call back the next day. Vaishnavi picks up the phone again... speaks very rudely and says franchise only will handle your problem. We dont take terracotta products as they are fragile.... I call back Franchise, he directs me to Branch Manager, Dalwinder Singh and he again tells me Vijayta is the right person.....

I have to ship these products again to the customer as he has already paid.

So in short I the amount i end of paying for shipping my product through DTDC is

Rs. 450 for shipping to Siliguri
Cost of damaged items : Rs. 1000
I have to send fresh items to customer : Rs. 1000
Again the shipping cost for 2 pots, which would be around Rs. 320-350
Money for 'N' number of calls I had to make to 3 different people.
Mental harassment and trauma, priceless....

Can someone look into the matter and sort it out ASAP?

Thanks
Madhurie D Pandit
[protected]@yahoo.com

dear sir, i dont get DTDC cargo from Saudi Arabic EMS Services from last 1& half year..i went 50 time at DTDC ashram road services branch office..but they ignore my query and arrgument me to go saudia post services but i had proof that my parcle received from india DTDC service but anyhow thy mis or thiefed my parcle anywere...and not not responsing me...
so now what can i do fortheir go get my write..which company take responsible for my miss consignment..please sugggest me for further action..i have also all proof the the parcle receipt....
abdulgani mansuri [protected] ahm'ad
[protected]@sp.com.sa, EMS saudia post, [protected]@dtdc.com, [protected]@sp.com.sa, DTDC ahm'ad, DTDC INDIA, DTDC INDIA, DTDC INDIA, DTDC INDIA
Date: Sun, 13 May 2012 10:23:58 +0000


Dear Mr. Mansuri,

Thank you so very much for your patience in this matter.

We have advised our Delivery partner in India to close this case in the next 15 days beyond which we will treat this consignment as lost.

In the event of this being treated as lost, we will move forward to process compensation.

Trust the above is in order.

Assuring you our best of services, always.

Thanks & Regards…

Mohammad F. Alam

Director, International Affairs

Tel: +[protected] Ext. 130

Fax: +[protected]

Mob+[protected]

E-mail: [protected]@sp.com.sa

Mail: EMS, King Fahad Road, P. O. Box 14655, Riyadh 11434, Saudi Arabia.

Dear Sir,

I had sent one document related to my mothers pension (consignment # P[protected] by DTDC to Bhopal from Pune on 27/11/2012 but it still not reached the concerned person. When I inquired about it today (17/12/2012) they said they had delivered it on 10/12/2012. but when i checked with the recipient he said he didnt. So i asked them to provide me where exactly they delivered and to whom they delivered it. or if they can provide me the contact number of delivery boy i can check with him about the delivery. but they are not able to provide me that as well.

Please help me as the consignment contains the document related to pension and bank.

thanks in advance
Subhash Khare

Hello,
We appreciate the concern shown by you.
To update you with the below case, we have received the consignment back; however the current condition of the consignment gives me an impression of how badly DTDC Executives handle a customer’s consignment. I now am left to believe the executives never even bothered to understand the intensity of the importance of the goods that the customer wants to deliver!
To inform you of the background of the case, the consignment was a piece of art, which was a sample piece to one of my perspective client which only because of the delay and the inconvenience caused cannot be a part of my business deal anymore!
I believe the type of experience that I shared succeeds in neglecting the service assurance that you promise!

Now that I have had such an experience, below are the points to highlight:
The painting is now fully damaged, attached can you find the image of the painting and its current condition!
1. Me and my client were made to waste most of our precious time tracing the consignment, but we believe the attempts we made were in vain! My clinet personally tried contacting the Ahemadabad DTDC office numerius time, but was only left with vague answers and assurances that the package is on its way while the reality we believe was that the package was damaged before it was dispatched from Ahemadabad Office as the track records suggest that the package was returned back due to damage!
2. We are unable to understand why the package was sent back to Ahemdabad after it was dispatched due to damage, further wasting our time!
3. The authority never even bothered to inform either of the parties of the current status of the package as it was damaged and dispatched it back without intimation!
4. The package was not given due importance it needed, as we can see the package was damaged into pieces, the package was not at all taken care of
5. The package was opened without prior information.

After having traced the package for a long month, the result is that the product is into pieces, I have lost my client, and while me and my client had to waste most of our precious time tracing the package the package was travelling places for no valid reason.
We have examined the Parcel and we believe that it must have been damaged due to careless handling during transport.
As it was a sample piece for my Business Development the futuristic value of which cannot be translated in monetary terms and which we have lost all due to the services that we were provided by DTDC. We now wish to claim for the damage, the delay and the inconvenience caused both to me and my client.
The purchasing price of the product being Rs 9,000.00; we request you to please provide us with the procedure to claim for the compensation at the earliest or else I will be left with no other option than to file a case against and go public with the service quality and management issues with the company.
Also if you are unable to reply me the solution to the case, please provide me with the contact details of the higher authority, as we were unable to find any details of the Nodal Officer on your website.
We would highly appreciate you to look into the matter and take the same seriously, as it is I have lost a month dealing with your management!
Awaiting your response!

Sir,
I have sent a courier from Bidar (City of Karnataka State) by "AIR MODE",on Saturday Dated[protected], and it was promised to me that the parcel will be delivered at the Said Address on Monday[protected] but as on[protected] the courier has not been delivered to the Adress the Consignment number of the parcel is (D[protected]
please do some thing in this regard,

Thanks & Regards

Shrikanth C

Date of Booking[protected]

Total Money Demanded by DTDC-7000

Place of Booking- Uttarpradesh, Distic- Ghazipur

Docket No-D10672678,Z76286642

Delivery Place- Himanchal Pradesh(Rampur)

Problem-My goods have been reached at Chandigarh and now when I am asking about my goods then they are demanding me Extra charges for shifting the goods for Rampur. They are not assuring me that when they will shift my goods.So please help me and take a needful action.My Mob No-[protected]

My friend Srinivas who is working as a software engineer send a courier to me from GOWLIDUDDY - HYDERABAD to KOZHIKODE on 6 th NOV 2012.Till this day i was not informed.So i contacted my friend Srinivas.I contacted DTDC Head Office,Kozhikode.I came to know that the courier i expected was sent back to origin.My Consignment number is H07999604.What to do???

Hi
This is shridhar
I have a painful experience with DTDC.
I have not received the consignment number B87964902 booked with DTDC on 30/11/2012. The post was booked in Bangalore and it reached vadodara on 3rd December2012. This information is available in their tracking service(that also most of the time not working)
I tried the vadodara super franchise number ([protected] and [protected]) several times but they are not responding. Either they put of the phones or they don't lift the call. I tried the customer care number [protected] of DTDC Ahmadabad but they are not at all lifting the phone. No one is accountable or responsible in this in this company. I request you to help me to get my document. I also suggest the public to keep away from this service

I have sent a courier from DTDC on 30/11/12 from Kolkata to Pune with there "blue" servise facility which ensures that it will reach the destination in 48 hours. Being sunday a holiday in between I was told that it will reach at monday morning. But today its already monday night and it hasn't reached. I just cannot understand when someone is doing the courier with extra benefits then also the situation is this. Of course I have a much urgency that's why I did it. What kind of customer service is this!! My courier number is V10994880.

HI , this is Sikander from Srinagar want request the concerned authority that i had ordererd some things from online shopping, and which was dispatched from the online company with the help of DTDC courier company . The shipment with AWB no Z78522028 reached Srinagar sub DTDC office on 28/11/2012. it is now three days the shipment has not been delivered to me.I had word with them but they didnt pay any response and behaved rudely. plzz help.

DTDC has never showed an on-time performance as far as I am concerned. A courier dispatched on 22nd November 2012 hasn't reached its destination as on 29th November. That IS NOT a courier service coz it's slower than snail mail. To add to the troubles, the customer care desk is setting high standards (pun intended). They do not receive calls from ordinary people like us nor do they reply to our mails.

What's unsettling is that, this is not the first bad experience I've had with DTDC. I've had similar displeasures twice earlier as well. Wonder what made me come to DTDC again :(

Well, as they say - " Fool me once, shame on you; fool me twice, shame on me". So, I guess it's "shame on me" :(

H08196181 consignment from Hyderabad on 23rd November not delivered at Visakhapatnam even after 4 days. Customer care reports delivery boy on leave yesterday. Today not yet delivered even after several requests. Government should setup rules and a OMbudsman for all private courier agencies as Consumer Forum is not always apt resolution .

Dear Sir,
I got quotation on 31 Oct 2012 from sales.[protected]@dtdc.com this email id for our ecommerce startup and after telephonic communication Mr Abhay Prajapati Sales Officer ,Voice : [protected] , he fixed to meet me on 7th Nov 2012 and still we are waiting and we lost good response for Diwali season as well as for marriage processings also. Hope company manager will try to listen us and provide solution asap.


Thanks
Ghanshyam
[protected]