| Address: | Pune, Maharashtra |
WAS ABOUT TO RECEIVE SOME IMPORTANT DOCUMENTS BY DTDC ON 14th APRIL 2011 IN PUNE. THEY TOLD THE COURIER WILL GET AROUND 3-4 DAYS .BUT IT HAS NOT REACHED ME YET ON 26TH APRIL 2011. ON GOING THROUGH THE SITE, THE DISPLAYED LOCAL NUMBERS ARE BOGUS- NONE OF THEM WORKS. THE PROFESSIONALSA RE JUST TOLD TO DELAY BY ASKING US MORE DAYS AND ITY NEVER HAPPENS. ITS FRUSTATING AND DISGUSTING.
ON MAILING THE MANAGERS THEY REPLY THAT THEY ARE LOOKING IINTO THE MATTER AND THAT'S IT. MY CONSIGNMENT NO IS: K47193942
From: Vineet Khandelwal
Sent: Tuesday, April 26, 2011 6:50 AM
To: 'CSS.[protected]@dtdc.com'
Cc: css.[protected]@dtdc.com
Subject: RE: Consignment no: K47193942
Thanks Madhushree.
I would sincerely liike to tell you that the DTDC site needs an improvement.
What is the point in seeing the consignment without a valid telephone numbers listed ? This caused me difficulty and I feel this will be the case for most destinations and places.
The charge for DTDC is among highest but the service seems to be poor!
I was about to get my documents, sign the papers and sent it back through DTDC then and there. But now I have to give this a second thought.
My complete address:
Vineet Khandelwal
C/O- Mr P Bedkute
Flat No: 401, Jaswandi
Suyash Shristi
Kalepadal
Hadapsar
Fursungi – 412308
Ph: [protected]
Thanks & Regards
Vineet Khandelwal
+[protected]desk)
+91-[protected] (mobile)
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From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Monday, April 25, 2011 5:17 PM
To: Vineet Khandelwal
Cc: css.[protected]@dtdc.com
Subject: RE: Consignment no: K47193942
Dear Sir/Madam,
We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.
We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us,Meanwhile can you provide us the destination address and contact number which will help us in further investigations.
In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.
We do hope that we are able to restore your faith in DTDC.
Thanking you,
Yours faithfully,
for DTDC Courier & Cargo Ltd.,
Madhushree
Customer Support Executive
CCear Mr. Shaila, Kindly go thru the below tracker & update the delivery sts on priority
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Mobile fone — DTDC carelessness
I enquired with DTDC bangalore about my consignment no.F04611433 with Mr. Srinivas and Miss Somya, several times. This consignment was shipped on 25 november 2009 from Delhi to Bhatkal and has not reached till date to BhatkalConsignment Details...
Shipment No.: F04611433
Reference No.: N/A
Booked by: PATELNAGAR - CO. OWNED CCC, DELHI
The recepient address was
K.M. Meeran, House No 51, Bunder Road, Near Police Checkpost, Bhatkal-581320, Karnataka
But upon telephone conversation with Mr. Srinivas and Miss Somya I got to know that the parcel is not traceable, what rubbish!
Also I received email from your side saying already delived on 06 december 2009 copy of this email is below.
"Dear Sir/Madam,
Please find enclosed the delivery status of your consignment.
DELIVERY INFORMATION
CONSIGNMENT NO. F04611433
DESTINATION Chirala
STATUS DELIVERED
DELIVERED ON 06/12/2009
DELIVERED WITH Sign
DELIVERY RUN SHEET (DRS) NO. 02796451
REMARKS (IF ANY) Nil
Thanking you,
Yours faithfully,
for DTDC Courier & Cargo Ltd.,
Madhushree
Customer Support Executive "
But the delivered details are absolutely strange. Upon Telephone enquiry DTDC bangalore is delaying by saying tommorow. i want my parcel to be delivered at the earliest to correct recepient. Kindly help me in this regard
Thanks & Regards,
Abdul Mateen