[Resolved] DTDC Courier Service — courier not delivered | |||
I had shopped online and packet worth Rs. 2600 was sent through DTDC courier (tracking ID M[protected]. I got a mail from the seller telling me that they confirm the shipment has been delivered to me. This is when I started tracing the packet, which I had not received at all. DTDC sent me a POD copy with some signature and contact number. The signature was not mine and not even of someone known to me, the number mentioned was wrong! I was not even called by the delivery boy to confirm if my courier could be delivered to this "someone". Since then, I have been writing mails, contacing DTDC on phone but no one is responding with a satisfactory answer. The only answer that I get from everywhere is,"it has been delivered"! Have even requested DTDC several times to send the courier delivery boy to the concerned address to identify the person to whom the packet was delivered but everything is falling on a deaf ear. I even sent a written complaint to the DTDC Corporate office in Bangalore through registered post but still no reply. Request you to please look into it and teach them a lesson so that such a thing is not repeated with other customers. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
03/08/2012
Dear sir,
I sent a courier on 30th july 2012, CN No. Z66514450 from sonipat to Karnal. the envelop did not reach till 2nd august also. when i called up my relatives to know about it they told me that the courier boy called up and asked them to collect the courier themselves from the karnal office. today, on 03 aug 2012, when i called up the karnal DTDC office, they told me that my relatives will have to collect the courier themselves as they do not provide the service in that part of the karnal. i want to ask why did they ever accepted or received the courier when it reached them for distribution? or why didnt the DTDC dealer in sonipat didnt tll me at first that they can not get it delivered at that area of karnal. now my courier is lying at the DTDC dealer's office in Karnal and waiting to be "picked up" by my relatives.
Shweta Saroha
CN No. Z66514450
Dear sir,
I sent a courier on 30th july 2012, CN No. Z66514450 from sonipat to Karnal. the envelop did not reach till 2nd august also. when i called up my relatives to know about it they told me that the courier boy called up and asked them to collect the courier themselves from the karnal office. today, on 03 aug 2012, when i called up the karnal DTDC office, they told me that my relatives will have to collect the courier themselves as they do not provide the service in that part of the karnal. i want to ask why did they ever accepted or received the courier when it reached them for distribution? or why didnt the DTDC dealer in sonipat didnt tll me at first that they can not get it delivered at that area of karnal. now my courier is lying at the DTDC dealer's office in Karnal and waiting to be "picked up" by my relatives.
Shweta Saroha
CN No. Z66514450
DTDC is the pathetic company for the courier. Nobody should go for it. I have faced it two times and now i am frustrated with them. Nobody listens to the complains made in the office.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
11%
Complaints
11613
Pending
0
Resolved
1310
+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
dtdc karnal — dtdc karnal
a currier was send by me on 7 april ,12 and is not delievered till date.. they are vry careless and not bothered about the delivery ,then y they take the responsibility. action should b taken