DTDC — Courier service is very worst

Address:

Chennai, Tamil Nadu

Hello Everybody,

I would like to share my problem with DTDC courier/postal service. The service is very worst compare to other one, because they are not responding properly at all to the customer and I felt they don;t know how to behave with the customers. But why the DTDC is maintaining these kind of staff I am totally depressed with the DTDC courier service.

I have called so many times to customer care and as well as to the agent, they are simply saying it will delivery, they don't know about delivery date also. I wondered regarding the service, even they not able to tracking with booking number, system is showing nothing where I want to check about the status of my goods delivery.This is very ridiculous behaving with the customers.

I sent courier on 1ST Sep 2012 from Chennai to Andhra Pradesh, but not delivered till date. you can see how much the DTDC service is responsible to the customers.

I wan to suggest DTDC service, if you have any problem with the service please tell to the customer exactly what kind of details the DTDC expecting to the customer. then the customer will come to know and definitely he will provide required details. instead of that simply you are collecting couriers after that if you have any problem leaving those couriers with intimation to the respective customers. This is not the way to behave with the customers. At least maintain proper customer care or help line in main centres then the customers get some idea based on those help lines centres.

Note: Dear DTDC customers, please beware with the courier service and please check properly before proceeding to send your things using the service.

Regards,
Ram.