[Resolved]  DTDC Courier Service Ltd. — non-receipt of claim of lost packet

Address:

Faridabad, Haryana

SUB: NON-RECEIPT OF CLAIM AGAINST LOST OF CONSIGNMENT NO.Z33530387.

Sir,

This has reference to the above that I had filed the claim application along with relevant documents on 07.05.2011 through Speed Post No. SP EH[protected]IN against above mentioned consignment number lost by your trans yamuna office, Delhi.

In this regard, I would like to inform you that the claim application has been posted directly to Mr. Surender (Executive claim department) as advised by your customer care executive Ms Rajni at your Delhi office. After three- four days I had received a call from Mr. Surender for requirement of email massage from your tansyamuna office to confirmation for lost the said packet at their end. The same time I had called to Ms. Rajni about the same and she told me that I am forwarding the email massage to him.

This is to inform you that I have made so many calls and email reminders to Mr. Surender and Ms. Rajni to communicate the internal correspondence with each other. But my application for claim is pending so far. It has been left more than three months of lost the packet and about one and half month of file the claim application. Please also note the people who are dealing in this case at your end are not giving proper response.

On 14.06.2011 when I called to Ms. Rajni she told me that whatever required by Mr. Surender I have forwarded to him, now I am not responsible, you may call to him not to me. When I called to Mr. Surender, he is saying that I have not received any mail from her you may call to her I am not responsible.

In the light of above facts, you are requested to please let me know that where I should approach? I am very much surprised to know that How DTDC staff is giving poor response to the customers. How your staff is missing faith of customers on DTDC. If you are not able to make the settlement of my claim. Please issue me a letter stating refused/denied the claim application.

I am enclosing herewith a copy of all documents for your reference. Please go through into the same and consider the matter as earliest possible. Please you may call me on my mobile if you have any query on the same.

Thanking you,

Sincerely yours,


R.K. TOMAR
Encl: As above.

CC to: Mr. Suresh Bansal (Director)