[Resolved]  DTDC / Courier Service — Consignment not delivered

Address:

Raipur, Chhattisgarh

Dear Sir/Ma`m,

I was expecting a courier at Raipur (Chhattisgarh) booked from Nagavarapalaya-Bangalore, but unfortunately due to poor service from DTDC neither it was delivered at my address nor I was contacted regarding it (despite the fact that my mobile no. was mentioned with the address).

And it was returned back , online status showed:: "RTO DUE TO NO SERVICE", despite the fact that address written on it was absolutely correct and there are people (security) 24X7 available at my college to receive such things (even on weekends).

I conveyed my message to the DTDC people also but apart from one mail stating sorry and promising me that they will look in to the issue seriously nothing was done. and my continuous reminders made no difference. This kind of delivery service being provided to customers is not acceptable at all, and I need proper action to be taken against DTDC hence kindly guide me for further procedures.

I have all the proof of the mails and consignment.

Consignment Details:

Consignment No.- B74613171
Booked Date : 31st-AUG-2011

I look forward to receiving your reply ASAP.

Thank You

Anshu Katiyar
IIM Raipur
PGP 2011-13
Mob: +91-[protected]

P.S. Image containg detail abt the shipment of the consignment is attached.