[Resolved]  DTDC — Damaged Product received

Address:

Allahabad, Uttar Pradesh

Hello Sir/Madam,
I Ordered a product from ebay,It was shipped from coimbatore via DTDC courier service to Allahabad.The Product recieved was broken then i contacted the seller he told me he can give me an immediate replacement and the product might have damaged in transit and for that i have to send the courier back to him.I contacted the DTDC service centre in allahabad and the guy told me that i will have to make payment in full to send the courier back and they will reject any complaint,he even told me i can go ahead and complaint to the consumer forum if i want and that he does'nt care.So now i want to file a complaint against DTDC for damaging my product and not taking the responsibility for it,i want them to pick up the product from my house and send it back to coimbatore Airway Bill Details: C45477385.
Thank you.