DTDC — DTDC courier is lost

Address:

Hyderabad, Andhra Pradesh

I couriered one packet on March 5th (Tracking id H[protected] from Hyderabad to Varanasi. Today is 15th and it has not been yet delivered. When I check the status it shows something like this

5th March - Dispatched from Hyderabad
6th March - Arrived at Delhi
7th March - dispatched from Delhi
8th March - Arrived at Varanasi where it was supposed to be delivered
9th March - Dispatch from Pune!!
10th March - Again dispatched from Pune
13th March - Arrived at Delhi (after 2 days)

When I called Hyderabad centre the lady said what system is showing is wrong. When I asked ok if what system is showing is wrong then where is packet? She had no answers.