[Resolved]  DTDC — Extreme delay resulting into waste of parcel contents

Dear DTDC (WHOEVER IS DEALING WITH THIE SUBJECT),

COMPLAINT

I had booked a parcel with DTDC Plus, office at Mahamaya Enterprises, Shop No.137, 1st floor, Jaipuria Plaza, Sector 26, Noida on 05 Sept 12 at around 1900h for delivery at Calcutta address. Consignment No. V 10037105. I was promised that the parcel would be delivered max within 24 h, in fact much earlier than this. I had specifically requested to be careful on this because the items being eatables, were of perishable nature and would get spoiled if there was delay in delivery.

Today I have been checking up with my son in Calcutta the whole day and your office at Noida Sector 26 and the main office at Sector 8 in Noida.The attitude of your staff at Noida offices has been totally callous and irresponsible. After a lot of persuation and calling up many times since 1200h today, they have now informed me at 1830h that the package is still lying at the Delhi Airport!

Now what do I make of it????

Is this how the services are being provided? What action you want me to take? The parcel would already have gone waste. The amount I paid to your company, my whole day wasted in tracking the whereabouts of the parcel, agony of the task still uncomlpleted.....!!!!

Request come back to me as to how you propose to deal with the issue. Or I need to involve the Media to highlight your incapability and inefficiency and approach the Consumer court or look for other means to seek redressal.

Incidentally your so called Customer Care Service is perpetually busy. No way of getting to them.

Col HGS Yadav(Retd)
G 701, Vivek Vihar
Sector 82, Noida 201304
Mob No. [protected]