[Resolved]  DTDC — Non-delivery and opening of parcels

Address:

Kamrup, Assam

I was expecting a parcel from Hyderabad which was dispatched on the 22nd of Nov' 2011 and till date i have not received my parcel as yet. I have a feeling that this delay lies with the DTDC service in Gauhati / Guwahati because another parcel dispatched on the 29th of Nov' 2011, again from Hyderabad, was received today, i.e., the 3rd of Dec' 2011, after we had called up the Gauhati / Guwahati office yesterday. Gauhati / Guwahati is a transit point for us living in Kohima, Nagaland, and most delays occur in the city. The person receiving the phone told us that a parcel was with them and would be sent obviously because we had called up inquiring about it. Attempts to call up the same office to inquire about the other parcel went unanswered ([protected]). My issues here are:

1. Do we have to call up the courier to inquire if there are parcels for us lying with them?
2. The parcel i received today was tampered with and partially open, why?
3. Why the inordinate delay despite the fact that it was dispatched 11 (eleven) days ago?