[Resolved]  DTDC — DTDC courier has misplaced the doc

Address:

Lucknow, Uttar Pradesh

Hi I am Abhishek Amarnath, I have booked one doc from Guwahati to Lucknow through DTDC courier Guwahati on 22 Sep 2011. At the time of booking Guwahati DTDC committed me to deliver that Doc to Lucknow by 24th Sep 2011. But till date nothing has reached. From last 5 days I am doing the follow-up with DTDC.

Correspondence with DTDC is given below. Sorry to say But DTDC people are good for nothing.



From: Abhishek Amarnath
Sent: Friday, September 30, 2011 3:44 PM
To: 'CSS.[protected]@dtdc.com'
Cc: 'ops.[protected]@dtdc.com'; 'Css.Lucknow'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: RE: Poor Service of DTDC in India.

Dear Nagaraj,

Your Lucknow team is good for nothing, After my last mail Mr. Chandan called me & informed, He got my doc & same will be delivered to me by 02:00 Pm. But till this time nothing has came.



Regards

Abhishek

From: Abhishek Amarnath
Sent: Friday, September 30, 2011 12:53 PM
To: 'CSS.[protected]@dtdc.com'
Cc: ops.[protected]@dtdc.com; 'Css.Lucknow'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@vsnl.com'; 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'; '[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
Subject: FW: Poor Service of DTDC in India.

Dear Mr. Nagendra ,

Today your Lucknow executive Mr. Chandan clearly told me that, he is not able to track my Doc. Now you pls. revert what should I do ?

Should I File a legal case against DTDC or Should I share this whole correspondence on Web.

Expecting a meaning full reply from you instead of diplomatic reply.

Regards

Abhishek

From: Abhishek Amarnath
Sent: Thursday, September 29, 2011 5:04 PM
To: 'Css.Lucknow'
Cc: ops.[protected]@dtdc.com; CSS.[protected]@dtdc.com
Subject: RE: Poor Service of DTDC in India.

Dear Mr. Chandan,

As discussed with you over phone, Pls. ensure my DOC delivery by today evening. If I not get my DOC back by today. Tomorrow I will file I legal case against DTDC.

Regards

Abhishek

From: Css.Lucknow [mailto:css.[protected]@dtdc.com]
Sent: Thursday, September 29, 2011 1:04 PM
To: Abhishek Amarnath; CSS.[protected]@dtdc.com
Cc: ops.[protected]@dtdc.com
Subject: Re: Poor Service of DTDC in India.

Dear All

I am coordinate with faizabad branch. plz wait for next updation

regards
chandan


From: CSS.[protected]@dtdc.com [mailto:CSS.[protected]@dtdc.com]
Sent: Thursday, September 29, 2011 11:40 AM
To: Abhishek Amarnath
Cc: css.[protected]@dtdc.com; ops.[protected]@dtdc.com
Subject: Fw: Poor Service of DTDC in India.


Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you.Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services.

We do hope that we are able to restore your faith in DTDC.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Nagaraj
Executive Customer Support.

CC:Dear Mr.Chandan , Kindly find the below mail & update the sts immm.


----- Forwarded by CSS.CO/DTDC on 29/09/2011 11:43 -----
"Abhishek Amarnath"
28/09/2011 16:37
To <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@vsnl.com>, <css.[protected]@dtdc.com>, <css.[protected]@dtdc.com>, <[protected]@dtdc.com>, <css.[protected]@dtdc.com>
cc
Subject Poor Service of DTDC in India.




Hi,

I am Abhishek Amarnath from Lucknow India, Unfortunately I have booked one doc with DTDC on 22nd September, vide the DTDC shipment no K50622117, it was for Lucknow from Guwahati. But pained to say that it is not delivered yet.

From past four days I am doing the follow-up with Lucknow Customer Care Executive on Tele no.[protected]. As per them by mistake this doc has missed shooted to Faizabad, Instead of delivering at Faizabad Road in Lucknow. Pls. help me in getting my doc back.

Regards

Abhishek