I made a shipment of some very important documents from Mumbai to Bangalore using DTDC. BIG MISTAKE!!!
The company said the package will be delivered in 3-4 working days. It's over a week now. Plus their call center is THE MOST DISGUSTING EVER. Calling them is a nightmare. First, you got to wait for at least 10 minutes (regardless which time of the day you call). Then, the service reps keep asking you for the same details over and over again.
Somehow, I got hold of the number of the DTDC branch in Bangalore where my package is "supposedly" stored. But trying to reach that branch is IMPOSSIBLE! NO ONE EVER ANSWERS THE DAMN PHONE!
Only once i managed to get hold of some local branch executive (Ms. Kartika). She asked me for some details which I promised to give her back in 20 minutes. But when I called back, there is just no answer...
Is there anybody on this forum who knows some senior management executives at DTDC?
Najmuddin
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