[Resolved]  DTDC — non delivery of medical reports sent through DTDC

Address:

Mumbai City, Maharashtra

Important medical reports were sent via DTDC courier no. F04881163 on Apr-2, 2010. The courier was despatched from Gurgaon and was sent for delivery to Colaba, Mumbai. So far , its Apr-7, 2010, courier has not reached.

Yesterday, morning (Apr-6, 2010), since I had not received the DTDC courier, I checked on internet and it showed 'out for delivery'. At around 3 pm, I called DTDC office to check on the status. One lady at the DTDC office (after much asking she told me her name was Meenal, refused to give her full name) put her delivery boy on conference. The boy said that my parcel was with him but he was not feeling well and point blank refused to deliver the parcel; even when we tried to explain the urgency that the courier had medical reports which had to be shown to the doctor. Ms. Meenal then hung up telling me that she will call me in half an hour. I kept waiting for her call. I had to only call her after half an hour and after much coaxing and requesting, Ms. Meenal told me that she will get it delivered by yesterday evening 6 pm. I asked her if I could speak to her manager. she said he is not there. Till date nothing has happened and I have not received my courier.

As a consumer, DTDC was opted for reliability and punctuality in delivery of important medical reports.
A huge inconvenience was caused. I am surprised that in this age a courier from Gurgaon to Mumbai takes more than 6 days for being delivered.......Its a shame. Companies feel that a customer is helpless and what difference can one small customer make to their business.

I have approached this forum in hope of some appropriate action that will be taken in benefit of the customers at large.

Regards,
Mamta Verma