[Resolved]  DTDC — Non delivery and poor call center service

Address:

Delhi

Hi,

I had sent a consignment (an important document) on 26th and was told that it would reach the same day. As I write down the complaint two days hence, it has not yet reached the venue. I have tried to connect to the call center, after 4 mins of waiting on the IVR, the call gets disconnected automatically. Today, I tried their website to compliant. After drafting the entire complaint, when I submitted, it gave an website error. There are various false commitments being made-

The IVR says, ontime delivery, which is false
The Call center number is a hoax, we never reach the actual person who can help
Website tracking said, attempt made, whereas it is a plain lie, no one tried to contact the recipient, no call received

Need some justifiable solution and compensation. I am also planning to complain at consumer forum