DTDC — Non delivery of couriers

Address:

North Delhi, Delhi

I am not sure if its company wide policy or specific place policy but undelivered couriers are neither delivered back nor informed of non-delivery! Twice it has happened for AD market Shalimar Bagh, Delhi branch. One Rakhi courier was never delivered to the one addressed to nor returned back to the sender as we did not bother to inquire. Another one was traced to the same place as lying there after 2-3 weeks as undelivered for lack of service at other location! What is least expected that we be informed of non-delivery of courier if not delivered back! Don't know how many untraced couriers have gone missing due to non delivery! If one tries to lodge such complaint on company site, the site shows error!