[Resolved]  DTDC — Parcel not delivered on time and rude behaviour

Address:

Bangalore, Karnataka

This is in regards to AWB# K60862295. The consignment was supposed to be delivered today (22 Jan 2013) and has not reached yet at 8pm. When we called up Brookefield office at 740pm waiting for the consignment and spoke with Mr. Sridhar, he spoke extremely rudely and said that the delivery boy has tried delivering but the door was locked and hence returned back.
Firstly, since I was on sick leave, i had not been outside my house and was 24/7 in house - there was no representative of DTDC who had come.
Second, we checked at the security gate for the entry and the security at our gated complex mentioned that DTDC courier delivery boy had not come in the day at all in the complex.
Third and very important, when we called back again at 755pm, Sridhar said that he has a personal function to attend and that if we need the parcel we should come in 5 mins or will get the same tomorrow and cannot wait for us. While I undersatnd the shop timings are till 830PM per main office.
It is equally urgent for us to get the consignment in hand however 5 mins is unreasonable time that was given to us. Also the way to speak and talk to customers was highly disgusting and unrespectable.
While i have not received the consignment yet and am not sure if this will reach us in safe hands and well packed as required, I would like to raise a grievance to customer care and have them take appropriate action against Sridhar and Brookefield office.
I would like to seek further updates to the action taken else will raise the same to consumer court. The consignment has a special injection with a microchip for our pet which has certain sensitivity attached to contamination of the same.

Look forward to your action. Thank you
Regards
Abhijit