DTDC — Service not received

Address:

Pune, Maharashtra

I had ordered a product through online shoping. The DTDC was responsible for delivering me the product. I was told that the product will be available in one week but its one month past but yet I have not received the product.
On tracking, it was told the product is in stand still due to no service available in some on the way.
Also complaint to their custome care. But still no response.