DTDC — DTDC is worst service

Address:

Pune, Maharashtra

One of the well recognised doctor from Yvatmal sent medical reports of my mother ftom Yvatmal to Pune via DTDC. I was waiting for the courier and tracking the shipment also.
The courier rather than submitting to me sent back to Yavatmal under the head " Recipitent Refuse to Accept". This unbelivable as we were waiting for the courier and none of the delivery came to us.
After doing lot of followup with DTDC they even not admitting the mistake.
How should we relies on such worst service.