[Resolved]  DTDC, Pune — Courier did not reach destination not me.

Address:

Pune, Maharashtra

DTDC consignment number P16398567. was snet from Model colony on the Saturday 3oth of July 2011 and has not reached the destination nor me at my pune address. the consignment was sent to Amar Garment and jewellery , Dinananth market,main road .Motihari 845401.Bihar. with medicines as the receiver was in pain and the medicines were urgent. But it was and is sad that a renowned company like DTDC does not have the decency to inform the customer that they do not have a delivery in Motihari. After tracking and caliing up the customer service number i.e.[protected], after continous calling every day i was lucky to get the customer call executive on line today or else all the earlier days i was only holding on to the call waiting patiently to know the problem and for someone to answer the call.. But today when i got the cc executive ,he was not able to answer my queries nor was he polite, He said his name is Chaitanya, why have executives who are not fit for the job. He told me go to the model colony office ,i cannot do anything, i asked for a senoir but he did not put me on to his seniors too. Who is gonig to pay fOR my anxiety and because of the delay my son-in-law has been in pain. But even after the consignment has come back to pune i want to KNOW WHY DID I NOT RECEIVE IT. WHY HAS DTDC NOT CALLED ME YET. ARE YOU TRYING PATIENCE OF THE CLIENT. NOBODY SHOULD SEND ANYTHING BY THIS COURIER SERVICE AS THEY DO NOT WANT BUSINESS AND SO ARE THEIR EMPLOYEES, WHO HAVE NO MANNERS NOR ETIQUTTES TO TALK AND ANSWER THE PHONE. tHE CUSTOMER CARE DIVISION IS ONLY A HOAX.,AS THE PEOPLE OUT THERE ARE INCOMPENTENT . I NOW BELIEVE THAT THERE IS NO CUSTOMER CARE AS DTDC DOES NOT CARE FOR CUSTOMERS. I WANT JUSTICE FOR THIS DELAY OF MY MEDICINES . i HAVE ATTACHED THE TRACKING DETAILS BELOW. THEY SAY THE PERSON DOES NOT EXIST. BUT CHECK ON THE WEB AND YOU CAN SEE THE NAME AND ADDRESS OF THE PERSON.