[Resolved]  DTDC — Unexplained delay in delivering my shipment

Address:

Karnataka

My relative had mailed a shipment from Kolkata to Bangalore to me on 13th April, the shipment contained necessary documents that were needed for a medical appointment on 18th April.
The shipment log on DTDC website says that the shipment was returned from Bangalore on 17th April due to "RECEIVER REFUSE DELIVERY" when I wasn't even contacted!!
On 18th April I called up DTDC's call centre[protected] and asked for the shipment to be returned back to Bangalore providing her my contact no. and complete address,
On 22nd April, the Shipment was returned again and this time due to "WRONG/INCORRECT ADDRESS"!!!
It's 25th April today and I am yet to receive the shipment.
In addition to that DTDC's customer care service is extremely pathetic. I had to dial atleast 8-9 timed to reach them, really takes a toll on one's patience....

Have attached a