DTDC — useless service

Address:

Kannur, Kerala

When i sent a ordinary courier from Nerul, Navi Mumbai to Kannur Kerala.First of all the courier was late. Then they called the person on whose address the courier was and asked him to collect it from their office. I guess the courier sending means they should give it to their address and not ask the person to come and collect it from their office. Why cant they go and give the courier to the address specified instead of calling the person to the DTDC office to collect the same