DTDC — Worst service, no cooperation with customer

Address:

Karnataka

Hi,

I have done a online shopping from ebay, and the seller sent the consignment with #Z85138779. Without knowing the service availability dtdc accepted this and then my trouble and mental pain starts on that day without any cooperation from dtdc.

After tracking the details i came to know it is of status "attempted". when i called and visited they said service is not available so it returned back from bomanahalli to madiwala.

then i called to madiwala branch and requested to send it back to bomanahalli and also given my number, so i can collect this (my house is near to bomanahalli).

next day when i called to bomanahalli they said they sent back the courier to source location (delhi) with an assumption that customer will not take it.

My pain is after requesting again and again why they returned back even though they have not bothered to call to customer.

I accept if the service is not available he will not deliver to door, but at least they should call to customer .

secondly, why they accepted the courier if service is not there.

Why they didnt checked the service before accepting the courier. This will seriously delay my shipment because i need to inform to seller to resend from other courier.

I found it very rude the employee who is sitting in bomanahalli, her name is shilpa.

I am really surprised to see dtdc service as they are working as government firm

Mohammad Asif
+91-[protected]
Bangalore