[Resolved]  Easemytrip — refund not granted

Address:

Kolhapur, Maharashtra

Still not received the refund.Called on[protected] on[protected] ,spoke to Mr Sumit and came to know that a refund cheque has been released ,Chq no 071163 of Icici bank .Still refund not received.

Received a call on[protected] from Ms Arzoo from[protected] at 3.08 pm and was told that she has received my bank account details and refund will be processed by Monday[protected] and WILL RECEIVE A MAIL CONFIRMING THAT REFUND PROCESS HAS BEEN STARTED .NO CONFIRMATION MAIL RECEIVED.

--- On Mon, 17/1/11, shikhar gupta <[protected]@yahoo.co.in> wrote:


From: shikhar gupta <[protected]@yahoo.co.in>
Subject: Non processing of refund
To: [protected]@easemytrip.com
Date: Monday, 17 January, 2011, 9:14 PM


On Mon, 10/1/11, shikhar gupta <[protected]@yahoo.co.in> wrote:


From: shikhar gupta <[protected]@yahoo.co.in>
Subject: Fw: Your Itinerary Mail
To: [protected]@easemytrip.com
Date: Monday, 10 January, 2011, 11:54 PM




--- On Mon, 10/1/11, shikhar gupta <[protected]@yahoo.co.in> wrote:


From: shikhar gupta <[protected]@yahoo.co.in>
Subject: Fw: Your Itinerary Mail
To: [protected]@easemytrip.com
Date: Monday, 10 January, 2011, 11:51 PM


This is regarding a ticket which i had booked on 9-1-2011 which is being attached below.
As quoted by the website , i was trying to book it from Patna to Bombay.
But right after the payment was successfully completed(through Icici bank Internet banking) a message saying that "" the ticket was not booked due to unavailability of fare.Please contact customer care and complete the booking by quoting reference number ET2426.""
After calling the customer care i came to know that the booking has been done for patna to delhi as against the ticket which is being attached below.After discussing with the customer care executive i was being told that the only option is to get a refund ,which will be automatically deposited into the account from which the payment was made,within 48 hours ,for which i do not need to take any action.
But today i.e .[protected] , i recieved a call from[protected] informing me that to get the refund process completed , i need to reply to a mail which will be sent to my mail id which was given at the time of booking i.e. [protected]@yahoo.co.in ,asking me to disclose my bank account details, and after i send my bank account details, the refund would be made within 3-4 working days , and that too specifically friday[protected].
I would like to inform that i have not received any mail asking my bank account details and the refund was not provided tooo.
Then on[protected],I had called up[protected] to inquire about my mail.I was told my Mr Sumit @[protected] that no mail has been received and I need to reply to a mail which Mr Sumit will send me on[protected] and if i reply to the mail within day end @[protected] ,which would help in initiating refund process and i would get a refund by[protected],i.e. wednesday .To my expectation, no mail was recieved.
I still am sending my bank account details
My bank account details are as follows
A/c no[protected]
A/c holder name-Shyam sunder Gupta
Bank name-Icici bank
Branch name-Sushant Lok gurgaon
Ifsc code-ICIC0000314
Please provide me a solution as soon as possible .I want quick refund of the amount which i have paid.I do not want any further delays. I am already been given false commitments by different different executives of your website.
I have been fooled and denied a refund since[protected].
I have sent a mail to [protected]@easemytrip.com ,but no reply.


Please contact me on my number - [protected].
I am available on e-mail only after 9 pm
Shikhar



--- On Sun, 9/1/11, [protected]@easemytrip.com <[protected]@easemytrip.com> wrote:


From: [protected]@easemytrip.com <[protected]@easemytrip.com>
Subject: Your Itinerary Mail
To: [protected]@yahoo.co.in
Date: Sunday, 9 January, 2011, 10:29 AM


Easy Trip Planners Pvt. Ltd.
Plot No. 5, Park End, Vikas Marg, Preet Vihar
New Delhi
Phone:

Dear Customer ,

Thank you for booking with Easy Trip Planners Pvt. Ltd.
Your reservation details are summarized below: ET2426



Passenger Details - Flights
Name Meal Type Seat Special Req. Passenger Type
Mr. PRASHANT KUMAR Adult

Your Flights

Go Air
G8 -344 Departure
Mon, 10 Jan 2011
1640 hrs
Patna (Patna (PAT), India) Arrival
Mon, 10 Jan 2011
1820 hrs
Mumbai (Bombay (BOM), India) Class
Unconfirmed



Costing and Payment Information
Total Cost for the Trip INR 5,520
Payment Received INR 5,520

Additional Information

* Please quote your Airline PNR in all communication with the Airline regarding this booking.
* Please quote your Booking Ref. No. in all communication with us regarding this booking.
Please feel free to get in touch with us in case you require any assistance with this reservation.
Thanks again for booking with us.

Easy Trip Planners Pvt. Ltd. Team.