Indian Railways Complaints & Reviews

Hi,

I am disappointed to say that the customer service quality of the organization with the biggest network is so poor. i have been trying to call up Indian Railway customer service from last 8 days and nobody is picking up the phone after the IVR, also tried sending mails on "[protected]@irctc.co.in" & "[protected]@irctc.co.in" but everytime gets a bounce notice. I had booked a ticket from Mumbai to Delhi from "August kranti Rajdhani Express" (2953) for[protected] but due to the unfortunate situation in Rajashthan, Indian Raily decided to cancel the train for the day. The ticket costed me Rs. 1940/- but when I cancelled it, Indian Railway charged Rs. 485/- for cancellation. I would like to clarify that the cancellation was not from my end and was the other way round and hence the customers are entitled to receive refund of the entire amount.

I have already got a refund of Rs. 1455/- and would request your kindness to Refund pending Rs. 485/-. I have attached a copy of the cancellation screen for your reference.

Details :

Passenger Name : Sonia Mathur
PNR Number : [protected]

Would appreciate your fast action.

Place: Hyderabad
Date:[protected].

To
The concerned Manager
Indian Railways

Dear Sir/Madam,

Ref: PNR No:[protected] date of Journey: 06.06.2008 & train no: 6310
& PNR :[protected] date of Journey: 08.06.2008 & train no: 8189.
Sub: Requesting for an explanation regarding non-confirmation of ticket.


With reference of above PNRs, I would like to put a request for details of non-confirmation of my tickets. I have planned my journey on 6th June and came to station & very confident of confirmation of my ticket, but I faced lot of troubles & it was given waiting list of 1 & the train which I had to travel runs only twice of week i.e. Thursday & Friday. Again I booked ticket in Tatkaal very next day morning from Tatanagar to Vijayawada in train no: 8189 & PNR no is[protected] for 08.06.2008.

From the both the tickets I could not get confirmation & finally I had to travel in unreserved compartment on 08th June, by paying full fare even in Tatkaal with extra charges.

Please let me know the clear details, why it has happened so in the both tickets & reply me in the mail as soon as possible.


With regards



K.Shashi Bhushan.

Hi I was traveling from Allahabad to Chennai through Sangamithra exp.. My Ticket was on WL, the previous TT had confirmed all the RACs and there where few more seats left and i was the next in line to be alloted for the vacant seats. the TT of coach hoo boarded the coach all Allahabad dint alocate to us and he sold the tickets to others who bribed him and when I asked him whats he doing he pushed us out of the box and we where forced to travel in second class with an 2 tier ticket and other TT changed over till Nagpur and he was the same as others he dint allocate the seats when i asked him he told do what you want and he too sold our tickets to brokers and middle men. Finaly there was a good TT hoo joined in Nagpur when i requested him for my seats he took prompt action and vacated every one who dint have tickets and tickets sold to middle men...

I dont no why these TT's to like this.. i dont now what they are going to take after death.

God Nows.

Dear Sir
Refund against cancellation of the ticket not received. This is against
Ahmedabad-Newdelhi Rajdhani Exp for ticket Waitlisted 2/3/4 and subsequent
submission of application with station master.

Please take a note of the details :
TDR Sr No. 354400
PNR -[protected]
Train No 2957
Dated : 29/03/08
Ticket No: 67284997
Amount -INR 2340
Waitlist-(after chart prepration)-WL 2/3/4-Three passengers
Request for refund made on -30/03/2008

Please revert on the status of refund..all ready application as directed by
station master ahmedabad has been submitted but yet to receive refund.More
then 70 days gone.

Regards

We were travelling from chennai to Mumbai
DATE OF TRAVEL- 9/06/08
TRAIN- MUMBAI MAIL

ROBBERY- 6 PEOPLE BEING ROBBED OF CHAINS & PURSES, CASH MOBILES.(co-passangers not us)
LOCATION- BEFORE -KADAPA STATION
TIME - 4 AM TO 5 AM ( 10/06/2008)
APPROXIMATE LOSS- 6-8 LACS OF ALL THE PEOPLE.

1- We filed the FIR WITH THE TC on the train. He has not handed over the copy of the fir to us.He gave us wrong number of the COntrol Room and misguided us throught.
2- The RPF personal on the train discouraged us to stop the train . We suspect they are involved with the gand.
3- There are hardly any protection force in these section. RENIGUNTHA - GUNTAKAL.

We wish to speak to the competant authority who can track down these criminals and save further traumas.

These criminals, the roberrs are like spidermans who can easily move on the train. Some small work or traps can be done to get these crooks behind the bars.
Regards.

I have travelled in Howrah mail on June 10 from chennai to visakhapatnam in a side middle berth. Most inconvenient journey. getting up and getting down from this newly introduced side midle berth is very difficult. Indian railways promised that ticket fare will be reduced where they have introduced side middle berth but they are charging full fare. I had to sit on the long berths, where the space is not enough.
the new berth has been created within the available space. this is only causing congestion . indian railways do not have any idea of passenger care or comfort. they are only bothered about increasing berths. New side middle berth is most uncomfortable and causing more problems to passengers.

let the railway higher authorities travel for one whole day in this side middle berth, they will be able to understand.

I am raising this complaint because fellow travellers in indian railways will be aware and careful not to travel in side middle berths. I have also registered my complaint with visakhapatnam station master. I request other travellers who have faced similar problems please raise complaint with appropriate station master.

MY maternal aunty with his 4yrs Child and two other relatives where having confirmed ticket of Railways Special train Known as Teachers special (trian.no.140S) from Varanasi Junction Railways station. But when they arrived to be boarded on train on[protected] as per sheduled departure date and time, there where no coach of the type mentioned in thier ticket also the ticket collector was very vergulistic with them for the enquiry on same matter.

Hello Sir/Madam,

I travel very frequently between Chennai and Bangalore. I am happy as we have all class of seats available and can travel very comfortably in the AC compartments.

But one thing that bothers all the passengers is the number o[censored]nreserved people getting into the reserved compartments. The reserved passengers have to fight for their seats. Not just that, it is very difficult to board the trains too as these people take more time to get into the train and do not allow the people with reserved tickets to board.

One more very disturbing thing that happens is that these people close the doors, spread newspaper on the floor and sit. Neither do they open the door to allow the passengers to board nor allow others to alight. This is a big nuisance...last week a family of north Indians had got into Brindavan express starting from Bangalore. But unfortunately they had got into the wrong train. When the ticket checking officer checked their ticket, he informed them to get down at KR Puram which was the next station. When the station came, they had to really struggle to get down with all their luggages and aged lady. The people sitting near the door were not ready to open the door and make way to them. They never bothered to move an inch. This is the plight of the passengers with reserved tickets.

Why isnt Railways taking any action regarding this????? I just want our Railway Minister to travel in such trains and really experience the difficulties.

I really appreciate all the efforts and facilities provided by the Railways, but just for the above mentioned problem, all the efforts done by Railways is getting concealed.

Please do something about this and help both the kind of passengers. Please do find a suitable solution at the earliest. Please help passengers who travel very frequently between these two cities.

Very true. There are 133 bus services running on Fridays to Kerala via Hosur.

I am Sameer Mittal, This is regarding the E ticket which i reserved 4 Jun 08 from Faridabad to kopargaon (Trans id- [protected], PNR-[protected]), Status for the ticket was Waiting List, I boarded the train from faridabad but at Agra chavani station.TTE told me that this ticket is not valid now, because E ticket get cancel and refund automatically i[censored]nder Waiting List, and it will be same for return tickets as well, For travelling he charged me Excess Fair Ticket. Rs.1326/- for two persons, Name of that TTE was Babu Lal, I m not sure whether he was TTE or Iskot person and he said amout that you paid to reserve the ticket, will be refunded automatically in Your account, he
threatened me to throw out of the train and misbehaved, used abusive language as well, he gave me the reciept of Rs.1326/- (Rec No-H234221).But that amount is still not credited in My account.Below are my ticket and transaction details. so please check with the tickets do the needful as soon as possible, and take some serious action against that Iskot.

With great expectation and hope I registered a complaint No.344779 on may 1, 2008 at ernakulam town station at 7.30 pm . My expectation about the indian railways customerservice was jeopardised, when I felt that my complaint was not taken care by the authorities even after one month. Ifeel I have wasted my time in registering the complaint.

Is this what the Indian Railway is all about??????!!

Visakhapatnam,
Date :[protected]

M.S.Samba Siva Rao,

Sir,
When we check the reservation status in Indian Railways especially in South Eastern Railways it is astonishing to statate that the accommodation in internet as well as in railway station counter will not be available. However if any one approach the broker stationed at Visahapatnam the accommodation will be available by charging extra amount. If any one approaches the T.T.E of the concerned train he will provide the berth in railways by charging huge amount. In this process the TTEs are becoming very rich at the cost of General Public by virtue of their position in Railways. How is it possible. There will be nexus between Local Railway Authorities and Local Brokers who are enriched at the cost of general public and with the employee status in India Railways. Why the government is keeping mum despite knowing the facts published in dail news papers. No person in Indian Railways take acton against the culprits. How long this trend continues. Why the Government mechanism failed in controlling black marketing the railway tickets. The middle men are enriched at the cost of general public. I request the railway authorities to take necessary action to arrest and control the mischiev played by the middle men(brokers as well as TTEs)
Thanking you,
Yours sincerely,
M.S.Samba Siva Rao

Dear Sir,

I have to travel from Ernakulam to Hyderabad on[protected]. I booked an e-ticket from irctc.co.in on[protected] at 08:14 a.m. with pnr number [protected] in tatkal quota for Sabari Express. When I started booking the ticket at 8.00 am, the number of available tickets were 119 for Second sleeper and 12 for 3 AC. But when I tried booking for 3AC it showed "not available" then I tried for 2nd sleeper and I got my tickets booked with WL/41, WL/42. Could anybody please tell me within 14 minutes how can the 160 tickets got booked.

The same issue happened with my father traveling from Agra to Hyderabad on[protected]. When he checked in the ticket reservation counter the availability was with WL/50 in Tatkal quota. He came out and got the confirmed ticket for the same train from a travel agent with additional charges of Rs. 150/- per person. The train is Dhakshin express.

I see that the online booking in tatkal quota is of waste (that too after charging additional in this quota).

Why do we need to pay additional (tatkal charges from train source to destination) for booking which is not trust worthy.

Please do take necessary action to solve this problem with Indian Railways. I will try to find a way to write this to the railway minister as well.

Thanks and regards,
Ravi Chandra Palle

This is very tormenting and agonising that the wheel - chair parcel, which was booked and sent on Sabarmati express ( train no.-9167 )from Vadodara rly station (BRC) to Orai railway station on 19/05/08 ; is not receieved till now ? It is urgently required !!
The parcel was booked on passenger ticket ( PNR no.[protected], ticket no.[protected] luggage ticket no.-C 766962 ) it was P.V.C. packed at Vadodara station and sent thro' booking . At destination station, Orai, parcel clerk was absent and even with interaction with station master nothing can be done and parcel went with d train ... now there is no information about that parcel at Kanpur/Lucknow rly stations ... many times enquired at Orai rly station ... but no help ...??
Wheel - chair is urgently required to my daughter ...
pl. help me to get it ??
-Subhash Gupta
C/O R. homoeopathic hospital
Sandi, Orai
dist. -Jalaun
contact no.-- [protected], [protected], [protected]

Mr.Basavraj at Electronic City, Bangalore Karnataka Branch always talks roughy with the customera who came for booking train tickets.He delays un-necessarily to give the ticket also.
He creates an issue and talks arrogantly in Kannada.
He avoid to talk in Hindi/Ejnglish if customer don't understand Kannada.He use abuse language. Only one counter there and he is the one man show there.He takes 20 minutes breaks for Breakfast during 8:00 am to 2:00 pm working hours, even if long queue is there.He ignores request from the people and reply harshly and misbehaves with them, .

I request and appeal to Indian Raliway officer to provide the Behavioural Trainings, Teach common sense and good attitude to such Train Booking counter people staff.

Ticket PNR nos:[protected], [protected], [protected], [protected], [protected], [protected]...many other passangers on 2305 Rajdhani.
complain: all above ticket holders did not get bed sheet and towels on 2305 Rajdhani express on 25.05.06.
when requested for the same, Even the train suparintendent expressed his inability to provide the same. inspite of our request, Mr.Rahul Bannerjee the train superintendent did not turn up to give suitable reply. For your reference pl. Find attached photograph of Mr.Bannerjee taken from my mobile.
We expect Indian Rail to reply, wheather we being bonafied passangers should get all facilities in place or not.

i want to lodge a complaint against the caterign guys of train no 2925 - PASCHIM EXPRESS. The train has started from Mumbai on the 25 th of May at the right time i.e 11.35 am and these guys haven't served lunch on the train and they claim that this is their first day of catering. What are we supposed to do for food. There are so many people who haven't their lunch because of certain irresponsible people and especially when they are there to take care of the passengers. On my persistence, he told me that he would give the food in the night. Now you tell me how logical is the solution when i ask you to be hungry for the whole day and then serve you the food in the night. Its ridiculous.
All that they have served in Chicken and veg biryani and that too the guy has come and gone once.
The catering service is run by R K caterers and the manager on board is Mr. D.D Sharma.
when I wanted to lodge a complaint and asked for a complaint book, he flately refused and told me that he would give me the book only if there is a valid complaint. On the contrary, he is no one to decide whether the complaint is valid or not. The higher officials who have passed these tenders are knowledgeble enough to decide on what is right and what is wrong. As democratic citizens we 've all the rights to have an access to the complaint books and lodge our complaint.
I suggest that the officials should take a notice of this and take some action.

Hi All,

Please look into this and realize the true face of Indian railways…..
Why Indian railways started the tatkal service?

a)To Server Passenger Better or
b)To get more profits by cheating passengers.

I have verified the status of the tickets (from Bombay to Hyderabad) well in advance almost 90 days before. And the statuses of the tickets are WL (Wait List)

How status is showing WL on first day of 90 Days?
This is not surprising but really seems really ridiculous

OK I have booked the WL and hoping these tickets will get confirmed.
But Interesting thing is these tickets never confirmed.

One more surprising thing from railways is when I verified the Tatkal service, Tickets ticktes are available.

(obviously I need to pay more money, For WL tickets cancellation and Tatkal tickets, If I need to go for tatkal tickets)

Now the Question is what is happening to all tickets?

Why Indian railway providing 90 day advance Booking System,
Is really common man can plan before 3 months,
if at all he is planning he can book flight tickets with same price.

So my kind request to Indian railways is,
Please don't play with common man lives.
I don't know why Indian railway encouraging all these?

This is completely fair open cheating the passengers.

If this is the way forward obviously Indian railway become no.1 profit organization very soon by spoiling all common man lives.

Please look into this problem kindly provide the solutions as best as you can.

Regards
Ramesh Kamarapu
Mail: [protected]@yahoo.com

Sir,

I boarded the Train No 2616 ( GT - from New Delhi for Nagpur on 19.5.2008)
PNR NO : [protected]
Coach : A3 ( AC 2 Tier), Train No 2616, Berth No : 19 / 20 / 21 & 2
My Purse was Stolen on 19.5.2008 at around 10.30 / 11.00 PM
My Purse had the following :
a) Cash : Rs 7500 /-,
b) SBI ATM Card,
c) IDBI ATM Cum Debit Card,
d) HDFC ATM Cum Debit Card,
e) PAN Card - 5
f) My Return Ticket from Nagpur to Nizamudin Delhi ( PNR NO [protected], Train Gondwana Express
from Nagpur to Nizamuddin, Date of travel : 23.5.2008., Train No 2409
which the theif got refunded at Gwalior on 20.5.2008 at 8.53 AM from Counter no 996
It was total 4 Tickets.
g) My Return Ticket from Delhi to Chandigarh for 24.5.2008 ( Coach No C-7) 4 Tickets
Kalka Shatabdi - ( Train No : 2005) - Name : Amit Sharma / Sonal Sharma / Radhika and
Mukund.

My Complaint:

1) The Travelling Ticket Examiner - Mr Awasthi ( TTE) for A-3 Coach - GT on 19.5.2008 was
a most irresponsible person and I am very confident he has a major role to play in this
act. He was sitting all through the journey infront of our Coupe. He had a long Handle
Sweeping - Floor Mop which I am quite sure he has got used to slide my Purse which was
with me when i slept. This i can say with complete surelty as a TT does not require a
Long Handle Sweeping Mop to carry with him. Also I have my Doubt on the Caterer
Mr Rajkumar who supplied me Dinner in this act. When I found my purse missing
and informed this to TTE - Mr Awasthi - he was very very cool and not at all perturbed
as if nothing had happened. When i asked him to register my complaint he 100% declined
turned down my request and said - i will have to make a break journey get down in between
station and go outside the railway station and file a FIR report.
He 100% mislead me as if to kill time and take advantage. It is a 100% Fact this is a big
nexus and it is a big group. Even the next TTE who took Charge from MrAwasthi
Mr S.S Mahur ( Mobile No 0-[protected]) was not at all suppotive and i had to literally
force him to get my Report Lodged. It was a herculean task to put the things in order.
I had to follow Mr SS Mahur to get things done. Also I am quite sure he was also in
intoxicated condition. Finally I could manage to get a report signed by Mr SS Mahur

2) My Return Tickets - Nagpur to Nizamuddin ( New Delhi) : PNR No [protected] which
i bought on 19th May were encashed at Gwalior Railway Station on 20th MAy at 8.53 AM
from counter no 996. How this could happen because only the TTE knew our names and
how could this Ticket be encashed at Gwalior when this was neither the starting point
of my journey nor the end point. How the Tickets be encashed that too a Tatkal Ticket
be encashed. This is all a big Gang Operating and Mr Awasthi has a big role in this.
The Clerk at the Rail Counter who encashed my return tickets is also a big catch
and he must be immediately questioned and grilled.


3) Even the ATM / Debit Cards of IDBI & HDFC were misused.
Goods worth Rs 22000 / - were bought from these 2 Cards within 2 hours time
on 20th Morning and we have also filed complaintsd to IDBI & HDFC Bank that how could the
the payments made on faulty representation.

I look forward to get back my refunds on Tickets and financial loss.
I have already filed FIR at Nagpur Rail Station on 20.5.2008

rgds
Amitpal Sharma/ Chandigarh
House No 1646 / 34- D, Chandigarh
Mobile : 0-[protected]

Sir,
I happened to travel in Venad Express from Aluva to Thiruvananthapuram central on[protected]. I reserved six tickets for my family. I got six seat numbers also. But, when the train reached Aluva, I was surprised to see that I could not even enter into the reservation compartment. That much heavy rush was there inside the compartment. Somehow, I managed to get inside the compartment. Even then I was able to get only 4 seats for me . There was heavy rush and people were not ready to give the six reserved seats for me. A TTE came and examined the tickets of only reserved passengers. He just told commonly that those who have not reservation tickets should go to the other compartment. It was really discouraging that most of the passengers inside that compartment were not having reservation tickets. So, what I am requesting is that, either you should take immediate action to prevent this type of inconveniences for the reserved passengers in future, or you please stop reservations in such trains.

Expecting favorable action and a reply,


Thanking you,

Yours faithfully,
E.V.S. Nambeesan