[Resolved]  Ebay.in — SELLER PROTECTION GUARANTEE OF NO USE ON eBay

Address:

Mumbai City, Maharashtra

I sold a mobile phone on eBay.in with my user id : ELECTRONYXBAZAAR to buyer : SHAILESH KUMAR SINGH, NUNGAMBAKKAM , CHENNAI.
The buyer found the phone faulty ( don't know for what reason , it was just a software problem he could have solved it himself )
But rather asking him to do it himself, I told him to send the phone back and I will provide him a replacement for the purchase as per policy.
Before receiving the faulty phone from the buyer , we had shipped a new replacement for the purchase only on TRUST factor.
We received the package (DTDC F[protected] on[protected] which was found to be EMPTY from inside and there were other materials found inside the consignment - Times of India newspaper , Chennai Edition of 15 June 2009 and a GOOGLE ADWORDS ENVELOPE with NUNGAMBAKKAM SEAL ON IT (PLEASE CHECK IMAGES)
The phone wasn't inside the package and was reported to the BUYER , DTDC Courier and eBay on[protected] itself.
The BUYER SAID HE CANNOT DO ANYTHING, He's JUST SEARCHING FOR THE CASE.
DTDC PEOPLE SAY - WE CANNOT DO ANYTHING AS THE CONSIGNMENT WAS NOT INSURED and UNDECLARED.
eBay CUSTOMER CARE - THEY DID NOT EVEN RESPOND TO THIS MATTER WHEN I SEND THEM AN EMAIL AND MESSAGE THROUGH CONTACT US.
Now after sending the new phone the buyer has found the new replacement also FAULTY.
The phone wasn't faulty anyhow, the buyer had raised a claim through eBay Guarantee and Claims Department for Product not as described.
eBay Guarantee and Claims are saying that the buyer will ship the phone back to you and the refund will be approved.
BUT HOW IS POSSIBLE THAT IF THE PHONE IS NOT FAULTY , THE BUYER WILL SHIP IT BACK AND WE WILL PROVIDE CLAIM FOR THAT.
They are not LOOKING IN TO MY PROBLEM, I've INCURRED A LOSS OF RS.38000/-.
THEY ARE JUST SAYING THE ARE NOT RESPONSIBLE FOR THAT.
NOW WHAT SHOULD I DO, THEY (eBay) representative said WE WILL PROVIDE REFUND 'ANYHOW' FROM YOUR ACCOUNT TO WHOM THE AMOUNT WAS CREDITED FOR PURCHASE.
I TOLD THEM WE WILL NOT ENTERTAIN SUCH A CLAIM.
Seller id: electronyxbazaar
Contact No. +91 [protected]