EBS Payment Gateway — Very Poor Service & Response | |||
Hi I would like to tell you you guys, EBS is the worst Payment gateway i ever dealt with, they are quite slow in their process, i registered with EBS in August-September 2011, completed all, the formalities they require, even a request for activation of gateway was sent to CITI Bank for approval of my site on 28th september, even prepaid cards, debit cards & online gateway got activated, but still i am running behind them for credit cards but all i get the response is we have sent for activation to CITI bank on 28th september. I hink they forgot to follow with bank, I don't know, if they want us to follow Bank for this. They made me feel , they way they respond. nobody responds to my calls, even the ticket response time is more than 3 days(Hell)... I would like to post mail trail in my next post, so all you guys came to know how they are in business. they are good just in how to make cock & then vanishes at the times of support. Was this information helpful? | |||
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FRAUD DONE BY EBS PAYMENT GATEWAY AND THERE CHEATER TEAM
i gave setup fee and completed all the documentation on 27th Feb for EBS Payment gateway to FRAUD SALES EXECUTIVE Mr. Heramb Pathak, then after a very long time on 24th April the Payment Gateway got activate and on 25th April the gateway got deactivate by EBS without any prior information at all.
EBS Representative Neeta is saying dont do any argument with me and EBS Sales Manager Mr. Pathak is saying just talk to Neeta.
The reason given by Neeta from EBS for deactivation of our gateway is really meaningless that their risk team deactivated the gateway then why they activated the same
Its really embarrassing...
THEY TOLD ME TO REFUND MY AMOUNT BUT I STILL NOT RECEIVED MY REFUND TILL DATE AFTER A LOT OF EMAIL AND CALL TO EBS FRAUD COMPANY
These are the cheater involved in this case from EBS, Mr Pathak [protected], Neeta [protected], Bharti, Rajesh [protected]
i gave setup fee and completed all the documentation on 27th Feb for EBS Payment gateway to FRAUD SALES EXECUTIVE Mr. Heramb Pathak, then after a very long time on 24th April the Payment Gateway got activate and on 25th April the gateway got deactivate by EBS without any prior information at all.
EBS Representative Neeta is saying dont do any argument with me and EBS Sales Manager Mr. Pathak is saying just talk to Neeta.
The reason given by Neeta from EBS for deactivation of our gateway is really meaningless that their risk team deactivated the gateway then why they activated the same
Its really embarrassing...
THEY TOLD ME TO REFUND MY AMOUNT BUT I STILL NOT RECEIVED MY REFUND TILL DATE AFTER A LOT OF EMAIL AND CALL TO EBS FRAUD COMPANY
These are the cheater involved in this case from EBS, Mr Pathak [protected], Neeta [protected], Bharti, Rajesh [protected]
FOR KIND ATTENTION OF MR BHAVIN MODY, MANAGING DIRECTOR, EBS PAYMENT GATEWAYS.
Dear Mr Bhavn Mody,
1. I take this opportunity to tell you some wrong doings done to my company, Globel Trip.com by your Chennai Staff.
2. As you are the Managing Director of EBS payment gateway, and your company is a ROC registered one, you have some responsibility to oversee the functioning of your employees. In your Chennai office, every one is acting as a Director and does't have basic etiquettes while dealing with clients. More over we are paying exorbitant charges to you for the services rendered to us especially for Amex Card Transactions.
3. At the beginning of our association with EBS, every thing was going on smoothly and there were no issues relating to the service rendered by the EBS Chennai Team. The trouble started when the online sale of Air Tickets increased many fold due to our extensive advertisings through various mediums and seeing this increased business, the EBS staff has started deliberately dilly dallying the clearance process on the pretext or the other to retain the captured amount with them.
4. After a few days of delay, finally they had declared it as a fraudulent transactions and stopped corresponding with us. The EBS cannot hold up a transaction blaming it as a fraudulent transaction without any proof to justly it.I found that all your executives were of no help and kept repeating the standard responses. The gentleman, one Arun Ary A is a unprofessional executive and lacks knowledge in dealing with the merchants in Airline Ticketing. He failed to understand certain facts pertaining to merchant dealings while in EBS. He even misbehave with my female staff when contacted for clarification. The behaviour of your following staff at Chennai Office were unpleasant and needs extensive training in customer dealings . If you want to retain EBS reputation in the market, please sack all these unprofessionals immediately from Chennai office and depute one single in charge to deal with merchants independently in a friendly manner :-
(a). Vishnu Priya.
(b). Ajith TU.
(c). Shanthi.
(d). Pradeep K.
5. I have been sending reminder letters to release my captured transactions amounting to Rs 7, 44, 112/-to our bank. They deliberately diverted the enquirers to other matters which is not relevant to us. All my efforts to get the amount credited into our bank account had gone in vain.
6. I understand the reason for flagging a payment and it’s something we have to live with. I am sure you understand the importance of cash flow in a business. Your team at Chennai had flagged all our transactions and hold back the money with EBS instead to transferring to our bank account. It is our responsibility to face the law if any complaint is received regarding a fraudulent transaction by the customer. Instead your team has taken this responsibility voluntarily with malafide intention to keep the money with EBS.
7. Your employees need to understand that e-commerce and travel portals are entirely different businesses and if you compare e-ticket business with other e-commerce businesses and try to apply the same rule for all online businesses, it will kill the online travel airline ticketing business instantly. In the e-commerce business, the customer has to pay online first and after confirming the transaction details only the seller will send the shipment. But in e-ticketing, immediately on receipt of the payment at payment gateway, the cost of the ticket will be deducted from the soft cash reserve of the merchant by the airlines and the ticket is issued to the customer within 5 to 10 minutes. Here, all actions needs to be taken before capture of the amount from the customer. For that no such system exists in EBS.
8. If you can't follow the procedures in a straight and customer friendly manner, why you are in this business. Why you are soliciting customers with unrealistic advertisements in your website and through various mediums.
9. As a travel portal, we have many individual clients and unregistered travel agents using our website for booking of Domestic and International Air Tickets. If a travel agent book air ticket using his own credit card, then you are the expert in flagging the captured amount on the pretext that it is a fraudulent transaction and suspected fraud. I don't understand if you are sure that it is a fraudulent transaction, why can't your people block the transaction before it is captured.
10. Why do you take contact numbers and email address of the merchant, if you won’t use it to convey business critical information? If you are confident that it is a fraudulent transaction, why can't your so called fraud control team calls the merchant and alert this before capture the amount from the customer.
11. Why can't your brilliantly designed automated system blocks the suspected fraudulent transactions at the initial stage of its transaction ?
12 . When you charge 5% per transaction charges + 14% Service Tax on Amex Card what are your liabilities? You are providing me a “service” of felicitating online transaction and not for blocking my hard earned money.
13. I particularly found your executives at Chennai Branch, namely, Arun Ari A, Priya, Pradeep, Shanthi, Ajith are carefree about the transnational responsibility of the Merchant. As if it really doesn’t matter to them if the payment is getting flagged, cancelled or whatever happens to them.
14. I am attaching the details of pending transactions which are hold up at Chennai Office for transfer to our bank account.
I
15. I want the outstanding dues of Rs 7, 44, 112/- credited into my bank account without any further delay.
Yours Frustratingly,
Tomichan KJ
Managing Partner
Globel Trip.com
Bangalore
Mob-[protected]
Dear Mr Bhavn Mody,
1. I take this opportunity to tell you some wrong doings done to my company, Globel Trip.com by your Chennai Staff.
2. As you are the Managing Director of EBS payment gateway, and your company is a ROC registered one, you have some responsibility to oversee the functioning of your employees. In your Chennai office, every one is acting as a Director and does't have basic etiquettes while dealing with clients. More over we are paying exorbitant charges to you for the services rendered to us especially for Amex Card Transactions.
3. At the beginning of our association with EBS, every thing was going on smoothly and there were no issues relating to the service rendered by the EBS Chennai Team. The trouble started when the online sale of Air Tickets increased many fold due to our extensive advertisings through various mediums and seeing this increased business, the EBS staff has started deliberately dilly dallying the clearance process on the pretext or the other to retain the captured amount with them.
4. After a few days of delay, finally they had declared it as a fraudulent transactions and stopped corresponding with us. The EBS cannot hold up a transaction blaming it as a fraudulent transaction without any proof to justly it.I found that all your executives were of no help and kept repeating the standard responses. The gentleman, one Arun Ary A is a unprofessional executive and lacks knowledge in dealing with the merchants in Airline Ticketing. He failed to understand certain facts pertaining to merchant dealings while in EBS. He even misbehave with my female staff when contacted for clarification. The behaviour of your following staff at Chennai Office were unpleasant and needs extensive training in customer dealings . If you want to retain EBS reputation in the market, please sack all these unprofessionals immediately from Chennai office and depute one single in charge to deal with merchants independently in a friendly manner :-
(a). Vishnu Priya.
(b). Ajith TU.
(c). Shanthi.
(d). Pradeep K.
5. I have been sending reminder letters to release my captured transactions amounting to Rs 7, 44, 112/-to our bank. They deliberately diverted the enquirers to other matters which is not relevant to us. All my efforts to get the amount credited into our bank account had gone in vain.
6. I understand the reason for flagging a payment and it’s something we have to live with. I am sure you understand the importance of cash flow in a business. Your team at Chennai had flagged all our transactions and hold back the money with EBS instead to transferring to our bank account. It is our responsibility to face the law if any complaint is received regarding a fraudulent transaction by the customer. Instead your team has taken this responsibility voluntarily with malafide intention to keep the money with EBS.
7. Your employees need to understand that e-commerce and travel portals are entirely different businesses and if you compare e-ticket business with other e-commerce businesses and try to apply the same rule for all online businesses, it will kill the online travel airline ticketing business instantly. In the e-commerce business, the customer has to pay online first and after confirming the transaction details only the seller will send the shipment. But in e-ticketing, immediately on receipt of the payment at payment gateway, the cost of the ticket will be deducted from the soft cash reserve of the merchant by the airlines and the ticket is issued to the customer within 5 to 10 minutes. Here, all actions needs to be taken before capture of the amount from the customer. For that no such system exists in EBS.
8. If you can't follow the procedures in a straight and customer friendly manner, why you are in this business. Why you are soliciting customers with unrealistic advertisements in your website and through various mediums.
9. As a travel portal, we have many individual clients and unregistered travel agents using our website for booking of Domestic and International Air Tickets. If a travel agent book air ticket using his own credit card, then you are the expert in flagging the captured amount on the pretext that it is a fraudulent transaction and suspected fraud. I don't understand if you are sure that it is a fraudulent transaction, why can't your people block the transaction before it is captured.
10. Why do you take contact numbers and email address of the merchant, if you won’t use it to convey business critical information? If you are confident that it is a fraudulent transaction, why can't your so called fraud control team calls the merchant and alert this before capture the amount from the customer.
11. Why can't your brilliantly designed automated system blocks the suspected fraudulent transactions at the initial stage of its transaction ?
12 . When you charge 5% per transaction charges + 14% Service Tax on Amex Card what are your liabilities? You are providing me a “service” of felicitating online transaction and not for blocking my hard earned money.
13. I particularly found your executives at Chennai Branch, namely, Arun Ari A, Priya, Pradeep, Shanthi, Ajith are carefree about the transnational responsibility of the Merchant. As if it really doesn’t matter to them if the payment is getting flagged, cancelled or whatever happens to them.
14. I am attaching the details of pending transactions which are hold up at Chennai Office for transfer to our bank account.
I
15. I want the outstanding dues of Rs 7, 44, 112/- credited into my bank account without any further delay.
Yours Frustratingly,
Tomichan KJ
Managing Partner
Globel Trip.com
Bangalore
Mob-[protected]
sir iam paying money to tsploycet money cut but payment is failure
iam pay money through hdfc debit card
merchant id:Tsploycet
customer id:2016ssc[protected]
reference no:FHMP[protected]
Tranction date :07/04/201608.00 am
Error description :PME10013-3D secure authentication failure
boad/year :TWSH/2016
E.karunakar
[protected]
[protected]@gmail.com
iam pay money through hdfc debit card
merchant id:Tsploycet
customer id:2016ssc[protected]
reference no:FHMP[protected]
Tranction date :07/04/201608.00 am
Error description :PME10013-3D secure authentication failure
boad/year :TWSH/2016
E.karunakar
[protected]
[protected]@gmail.com
E-Billing Solutions Customer Care's response, Jul 15, 2016
Verified Support
Sir/Madam, In-case of any issues related to ebscharge.com. pls reach me in - 08939625332 / [email protected]
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1st Floor, Akar's Tech Park, No 2, Manikodi Srinivasan Nagar, Main Road Extn, Seevaram, Perungudi, Chennai, Tamil Nadu, India - 600096
My sincere request, "PLEASE DONT WASTE YOUR MONEY WITH EBS; THEY ARE NOT SERVICE ORIENTED". They think that with all that 25, 000 they get, work is over. Again its CEO has no responsibility there. I wonder how they have these structures. Even after writing to their CEO, they give false commitments.