[Resolved]  Electrolux Kelvinator Ltd. / Electrolux Ozone Refrigerator - 270 Luxury Ff — Refrigerator not working - no action by company despite several complaints for last 4 months

Electrolux Kelvinator Ltd — Refrigerator not working

Dear sirs, I have purchased an electrolux refrigerator on 23.2.2008. After a month the unit was not cooling. After we made report a mechanic came from M/s Time & Service salkia howrah but he could not rectify the unit. Suddenly the unit started to function. No one from electrolux attended during this period. Now the unit has stopped working from 1st week of july & we did a complain vide no 6k[protected] the same person came & said he will report to office. I am totally disgusted with this unit as still it is not working. Pl advice me how i can get the replacement of the unit. Thanking you, Amitava Mukherjee

Electrolux — NON FUNCTIONING OF THE UNIT

We have purchased 8 (EIGHT NOS) AC S through the dealer(the dealer has been introduced in the exhibition conducted at NIZAM GROUNDS MS DECCAN REFRIGERATION, Baghlingampally, Hyderabad.44, in the month of October, 08.
TWO AC S stopped working and we have given a complaint at ur Himayatnagar office on 13th april 2009, customer service centre and to the dealer.
The co. representative attended the AC S and informed that there are leakages through valves and there are unidentified holes in the valves fitted as they are purely co. manufacturing problem.In front o[censored]s only the representative telephoned and informed the co. EXECUTIVE OFFICER Mr.PANDE and the dealer. then the whole trouble started. the dealer is irresponsible in answering and informed us to go to CONSUMER COURT FOR THE DEFECTS IN THE MANUFACTURING AND THE DEALERS ARE NOT RESPONSIBLE.THE SAME THING HAS BEEN BROUGHT TO THE NOTICE OF mr.PANDE WHO IS LOOKING AFTER THESE MATTERS. HE HAS INFORMED THAT WHAT THE DEALER HAS TOLD IS CORRECT AND ASKED US TO GO CONSUMER COURT.
Dear SIR, we have paid our hard earned money to the company and the cos representatives as well as the dealers appointed by the company are playing games with the consumers. this is highly irresponsible on their part, sir u kindly understand our problem in this matter. THE AC S ARE REQUIRED IN THE HOT SEASON UR After sales service is worst and highhandedness. a day will come even for the consumers.we will get the best judgments if we go to consumer court.ur r deceiving the public. the products manufactured by u are not standard. now we are repenting for the purchase.

The agony should be understood properly and should be dealt properly. the system is failed in this case.through ur company:s irresponsible staff and the dealer. and the concerned people should be dealt properly.If the company is not attending the problems in the initial stage what will be the fate in the SIX YEARS WARRANTY PERIOD.

Electrolux Kelvinator Ltd — Bad Product & Service Quality

Sub : Repair/Replacement of Refrigerator

Electrolux Make Model No.ERP245FF Double door (Serial#[protected]

Dear Sir,

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No.ERP245FF) on 5th May’07 from ‘Next’ showroom, New Sanganer road (near Lazeez) sodala, Jaipur-302019 and since then this machine has been giving trouble like, improper cooling, Making loud banging noise etc. We called up the NEXT showroom manager who inturn sent the company service tech to check the machine. Company tech inspected the machine and informed us that it is usual for this Fridge to make such noise (intermittently like someone has banged on it with a hammer), he told us to increase the cooling from thermostat, we believed him and kept using the machine.

On 7th Dec 2007, barely 6 months after purchase, the fridge stopped cooling completely. On calling NEXT, they referred us to the Electrolux Service station, who sent a repairman after we called them at least a dozen times. We were informed that the compressor has gone bad and they would need to take it to service center and fix it. We rcvd the fridge back after a week. On 7th Feb 2008, exactly after 2 months, the fridge stops cooling again, we made a complaint to the service center, again the compressor was repaired which lasted a month & the whole ordeal of complaints and calls started again. I requested the service manager to replace the machine as the machine was faulty, maybe had a manufacturing defect because of which it was failing compressors after every repair… but they refused.

Fridge stopped cooling again on 24th Dec, 08, same issue, compressor went bad again. The ordeal went on for almost 4 months, while we lived without a fridge, as the service center refused to fix it under warranty, claiming that the warranty has expired. On escalating the matter to regional service manager, they finally fixed the fridge, however it went bad again on 10th Jul 10 approx 14 months later.



I request you to look into this issue and help me get a exchange for this ‘Lemon’ (defective) piece of machine. The list of complaints (see complaint numbers with dates below) & issues I had from this Fridge proves the fact that this was a fridge with manufacturing defect & hence the company should take the responsibility and either fix it for good (which has been tried many times now) or replace it with another machine or I would have no other option but to approach consumer court for help.

Details of some of the complaints made so far:
Date Complaint#
13-DEC-07 7C1788
08-FEB-08 TI8451
11-MAR-08 8C2801
30-DEC-08 7NL-2K
02-JAN-09 JAI[protected]
21-FEB-09 JAI[protected]
28-FEB-09 JAI[protected]
02-Mar-09 JAI[protected]
21-MAR-09 JAI[protected]
28-MAR-09 JAI[protected]
03-APR-09 JAI[protected]
13-JUL-10 JAI[protected]

Look forward to receiving your valuable reply at the earliest.

Regards,


Asha Yadav/Gajendra Yadav
50 Jan-Path, Shyam Nagar ext.
Sodala, Jaipur -302019
(Mob.[protected])
E-mail : ayadav.[protected]@gmail.com

Electrolux Kelvinator Ltd — parts not found

I m Mr. M.K. Pawar, my contect No.[protected]
Pls Give me following Parts of Refrigerator Model.No.175 Electra
1). Table Top.
2). crisper.

quick frozen of etables in Refrigerator

quick frozen of etables in Refrigerator

Wash Tub Buzzer is not working with slow sound

I have purchased the electrolux Elle-Es70ELGL washing machine semi automatic last 1 year from Vijay Sales Lajpat Nagar with serial number:- WMES70ELGL-FKA & Product Number :[protected]