[Resolved] Electrolux Washing Machine

[Resolved] Electrolux Washing Machine — defective machine

A anu sen pattassery from Bengaluru, Karnataka

sir We had bought the above said machine [aurum 16 serial no:44600029] from best buy kochi on the 8th of may 2005.Within a span of one year the following problems cropt up. 1]Power failure when the new machine was installed.After repairing when the same problem arose we were told that it was due to wear&tear.how can a new machine have that? 2]Water was not getting heated 3]Door opened in the middle of the cycle 4]Soap was found sticking on the clothes 5]drum did not turn 6]water was leaking from the bottom After the warranty period the belt again broke & lately water again started leaking.The machine was taken to the service centre & they said they will replace the machine .Since the above model is not available they said they will give a top loading one [alpha care]on payment of Rs 1547.We payed the amount & the machine was delivered _yet another dfective one'-the serial number on the machine does not match with the one on the box. Sir we have got fed up.The people concerned are not the least bothered .they take weeks to answer complaints & that too after repeated calls from our side.This replacement itself took one month.The replacement was brought two days back installed only today .now that too is defective & they dont know when they can give another one. Sir please look into the matter at the earliest as the clothes are piling & i am not keeping well.We would appreciate if they would refund the amount so that we could buy another brand as we are fed up of their service. thanking you yours sincerely Anu sen Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Joginder Singh

from Gurgaon, Haryana

Electrolux-Washing Machine — Defective Washing Machine

Washing Machine Model Electrolux W/M EWE 702TCGO

The above mentioned semi-automatic washing machine was purchased by us on February 16, 2007 from your dealer Fair Deal Electronics, Rajapuri, Dwarka, vide their invoice no. R2958/06/07 for Rs.6800/-. The Machine was defective and sub-standard as it is evident from the fact that the first complaint was made just on the first day o[censored]se i.e. February 21, 2007.

Since then we have lodged 14 complaints during the last 18 months and for the same complaint only. Not only the machine was of sub standard quality the customer service provided by the company was also far below from satisfactory level, as some of the complaints were attended more than a week after the date of complaint. Moreover, its dealer was least helpful.

We tried to speak to some of the senior officials in the Company including Mr. Sanjay Jaitley on March 25, 2008, though they assured me of some solution to the problem but we have not received any positive result of the same.

Now the Warranty period of 24 Months is going to expire soon, and after that I will be left with a machine on which I’ll have to spend my hard earned money virtually every month to ensure that it keeps on functioning.

My Complaint History is given below.

First five complaints were lodged through dealer so we do not have the complaint no.

6. Complaint No. : 70323556
7. Complaint No. : 70714532 dated 14th July 2007
8. Complaint No. : 70424008 dated August 3, 2007
9. Complaint No. : 7098336 dated September 11, 2007
10. Complaint No. : 7105367 dated October 9, 2007
11. Complaint No. : 711845 dated November 2, 2007 (attended after 12 days)
12. Complaint No. : 242105/[protected] dated March 24, 2008
13. Complaint No. : 5A[protected] dated July 21, 2008
14. Complaint No. : 5A[protected] dated September 6, 2008

I am thinking of taking appropriate legal action against the Company and those who are in the helms of its affairs.

Nalin Padhi

from Dabra, Madhya Pradesh

we — ewe

Dear Sir,

I have booked my ticket through Internet Reservation facility from IRCTC site. My ticket is from Habibganj Station to Balasore but due to non-availability of any direct train I have bounded to booked my ticket from Habibganj to Bilaspure in the train Amarkantak and Bilaspur to Balasore in the train Utkal express which detail are given below.

I.Ticket details.

From : HBJ to BSP
Train : Amarkantak Express
PNR NO. : [protected]
Transaction ID : [protected]
No.of person : 5 Adults 1 Child
Dtd. : 23/04/2009

II.Ticket details.

From : BSP to BLS
Train : Utkal Express
PNR NO. : [protected]
Transaction ID : [protected]
No.of person : 5 Adults 1 Child
Dtd. : 24/04/2009

Sir I have paid Rs.590/- through e-ticket which is too much, if I will booked the same ticket through reservation counter then ticket cost is Rs.445/- it means I have paid excess Rs.150/- per member and in totality Rs.900/-.

What mistake I have done if I have availed the Internet reservation facility, indirectly I have helped reservation clerk and reduce the overheads of Railway.

I request you to look in to this matter and try to refund my excess money Rs.900/- which I have paid extra vide e-ticket or guide the way to refund it back.

Regards

Nalin Padhi
143, Samanway Colony,
Near St.Xavier Hr.Secondry School
BHEL, BHOPAL