[Resolved]  Electrolux — worst service

I had given a complaint for my Electrolux Refrigerator , Model No : ER-40FF on 25th Feb, 2010 Complaint No : HYD[protected]. The complaint was registered on Electrolux Company's customer care no[protected] as I am based in Hyderabad. It took 7 days for their service provider to attend the complaint after lot of follow up where as the company claims to provide service within 24 hours.

Finally they have changed some timer & charged me Rs. 1,450/- for the same & given me Inv. No-17777 dt. 3/3/10 for Rs. 1,450/-. They informed me that the problem has been solved and my refrigerator will start perfectly now.

Within 2 days the refrigerator's cooling stopped again. I called the service provider in Hyderabad who had attended my complaint. He kept on postponing for 2-3 days & finally told me that the timer actually replaced by them is not matching one with my refrigerator & told me to register the complaint again with customer care at 39404040 & we'll get the actual timer & replace it free of charge as they had already charged me Rs 1,450/- for the wrong timer fitted.

I registered the complaint again on 11th March vide complaint No : HYD[protected] (i.e. S.No 30 of 11th March)to replace the correct timer immediately as I had already suffered for almost 2 weeks.

Today 17th march is over, i.e. again 7 complete days are over and nobody has come to replace the timer & rectify the complaint. We are daily calling them 8-10 times with no effective reply. Every time we are getting the same reply that technician is starting but nobody came again for last 7 days.

The contact no where I am in touch after registering my complaint with customer care who had come earlier after 7 days & replaced wrong timer are as follows :
Hyderabad Service Centre No[protected] . I am also calling their service incharge as well as technicians but nobody is able to help & are giving one excuse after the other for the same.

I am planning to approach the Consumer Court with all the details as I have all the related papers & information with me.

Their service centre in Hyderabad is totally spoiling the reputation of lectrolux brand by harassing people like this that also in such extreme summers & high temperatures. How can they expect a person to live without a refrigerator for 3 weeks as I am suffering since 25th Feb.

I had purchased this Electrolux Refrigerator with great confidence & had been recommending lot of people earlier to buy this product as I liked the product but after such after sales experience, I recommend everybody not to buy Electrolux in their life time.

There are no numbers provided of Videocon Gurgaon office where we can complaint to some seniors. That’s why this service provider in Hyderabad is taking customers for a ride.

Now after almost 3 weeks, my complaint still remains unattanded.

Pls see if you can take some action on the same to teach a lesson to Electrolux Company.

Harsh Anand

electrolux fridge — Worst product & worst services with worst people working over there

First of all complaint responded after one week and than service person came after more one week. Finally he told that it will be repaired under warrantee and took 200 Rs. as advance (for gas filling which doesn't come under warantee). Than three days later he told that by mistake wrong parts has been issued so it will take two more days. After a week later person told that some other person will come in one or two days. After that the other person told that warantee period is over so can't be repaired. When we asked to return the advance money the first person is telling he will return withiin a week. Now money gone, both the person are not even picking the call, costomer care is helpless and service center person is telling it was our fees, what a brilliant work force and what a quality service they provide taking money but not at all responding and telling it is our fees for visiting your home for seeing your bloody faces. Great going. Now i am using that refrigerator as a shoe keeper outside my main gate.

I facing the same ind of problems as the other consumers facing as we bought a electrolux fridge from Kanhaiya electronix Bilaspur CG in the month of oct.2009 at that time the company was giving some scratch cards with their product but the specified dealer told that the cards couldent reach their place yet as soon as it come we will inform you to collect it but from that day to till date the dealer not giving any card against my purchase, other then this under warrenty period I m facing the moisture on outer side of fridge and also noticed every day that some amount of water stored on the floor out side of fridge then I also found that after reguler cleaning the fungus spread all over the outer side of doors and on the gaskett area I have complaint to the tolfree no of companies customer center they have gimen me a compaint no and within 3 days their service engineer has come and told that funguse problem will be solve after changing the gaskett, the other problem that water comming out from the defrost tray as all knows that this tray store the access water and emtied by reuse by the fridge but thay have emtied it manually and told us to do this within a week regularly which is not the right way as it is a frost free refridgerator, that is the story till the day the engineer attanded my complaint but he gone beck with that promise that he will come beck with a new gaskett to change but next day the service engineer of dealer has been sent by him they just came and checked out our bill no and gone beck after waiting a week again I called us to costomer center but they told that yr complaint has been closed as it rectified it was realy shocking again they registerd my complaint with a new complaint no but from that day to till day I am keeping them remind but no body's comming from their side its realy paining that we have spent our precios time and money with this worst product of worst company with the worst dealer.

I also made complaints for my refrigerator and they have changed the NEW TIMERS AND CHARGED In last year May, But after 15-20 days the same problems was faced by us. As the Electrolux by name it stands for quality prodcts but it seems that co is not giving satisfactory replies/services to its customers.Now my Refrigerator is in Switch off mode as cooling is not there.

I personally inform to the Country people not to buy any products of this co as they are giving only pain to their customers and enjoying with their hard money.

BIMAL JAIN
[protected]

Sir,

Myself Vishal Ghodke residing in Pune, Pimple Gurav. In the month of March I purchased a Microwave oven of Electrolux from Vijay sales (Banner). But suddenly on 26-June-2011 it started malfunctioning and later the power supply was cut off.

I immediately logged a complent regarding the same to the customer care and the call ID is PPU[protected]. After two days on 28-Jun2011 service engg. reported and concluded that the power cord needs to be replaced. I asked him atleast he should carry the power cord with him, if the problem is of motor or any other part we can understand but just for power cord if its going to take next two days than I think Electrolux should take this into consideration.

Now this was just the background, on 06-Ju-2011 I again called to customer care for the feedback as the engg. was till not reproted the customer care representative said that the engg. will report in 24 hr. on 07-Jul-2011 engg. Mr. Nitin called me and said he will be there till evening and the day passed away just wating for engg. to report.

I just want to ask Electrolux that do they beliave in commetmets or just for a fun sake they sale their products which are of no use. Sir, please take a strong action against Electrolux as this is my humble request and I will never suggest any one to purchase Elextrolux appliances as they just stop working in hardly 2 months and the worst case is the product is in warenty and still the service is so poor what if the product if out of warenty, I think I will have to use my oven as a safety locker just to keep things.

Sir, this is my humble request please solve my problem and ask Electrolux to improve their service.

Regards,
Vishal Ghodke
[protected]

HI Im Ali from Bangalore and my mobile number is [protected].
Electrolux is a Bl**dy worst service.
As i did not get to any link or email to escalate the service issues. I thought to post it here. When all the customers will read this, may be they will get the clear idea what kind of service they are providing to their customers. I want people should thing before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered, daily i am following them but they are giving non sense reason for not doing there job. Not only this even the Area Service Manager assured me that it will rectified by Monday till now there is no call from him and if i call his number he is also not picking up the call and and then it becomes not reachable. his mobile no. is 91-[protected]. The complaint number is EBLR [protected]
I request the social media to of the company to address this issue to the correct dept, so that atleast due to some persons the Electrolux as a compay should not suffer.
Thanks

HI Im Ali from Bangalore and my mobile number is [protected].
Electrolux is a Bl**dy worst service.
As i did not get to any link or email to escalate the service issues. I thought to post it here. When all the customers will read this, may be they will get the clear idea what kind of service they are providing to their customers. I want people should thing before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered, daily i am following them but they are giving non sense reason for not doing there job. Not only this even the Area Service Manager assured me that it will rectified by Monday till now there is no call from him and if i call his number he is also not picking up the call and and then it becomes not reachable. his mobile no. is 91-[protected]. The complaint number is EBLR [protected]
I request the social media to of the company to address this issue to the correct dept, so that atleast due to some persons the Electrolux as a compay should not suffer.
Thanks