[Resolved] Elica Chimney — incapable service technicians | |||
As convinced by the dealer King Pont. No. 1 brand of italy. We bought not the product but severe headache. There counter part in India are spoiling their brand name. Before even establishing the brand. Bought Flat Glass LTW60 Chimney & Cook Top CT VETRO 400AI 1. On opening of the new cartoon of Flat Glass LTW60 chimney. at time of installation. Hood was found missing in the box. 2. Service People sent for installation or complaint are not provided proper tool kits. 3. Newly joined service people are being sent with inadicate knowledge of the products. 4. Rain water was trickling on the cook top through air outlet chimney filter due to poor installation checks. 5. Service people's first preference for money over rides customer satisfaction which comes secondary. 6. Company is interested only selling the product & rest customer has to run around for other for half the job of installation. In-spite of paying Rs. 1300/- + 700/- ( for making Hole in the wall). Company should arrange for complete installation like all A/C companies are doing for the installation of A/C. 7. New Cook Top does not work with PNG. To make it work service guy ask for Rs.380/- for the change of new nozzles. I have done a big mistake by buying Elica products. Pin of the Frill is broken. 8. Hardley any one responds on Service centre which is sw off /very difficult to get thru toll free nos. given on the Cartoon. 9. Products cartoon does not have any packing slip/ correct Warranty card/ User manual 10. Now my worry is service of the product. Company should look for better infrastructure/ Well trained service people to maintain the brand name. Was this information helpful? | |||
May 9, 2017 Complaint marked as Resolved Verified Support Mar 11, 2013 Elica India Customer Care's response Dear Mr. Anu, We sincerely apologise for the delay in replay. With reference to your email to us at our customer care ID i.e. [protected]@elica.in on Monday, March 04, 2013 8:09 PM, our Senior Customer Care Executive followed up with you to address the issue of gas leakage & also scheduled a Senior Service Engineer to fix the issue on priority. The service engineer visited & replaced the required spare to fix the issue to your satisfaction. The same is been confirmed with you over the phone from our customer care. We would further like to inform you that in case of further assistance in future kindly call our toll free number[protected] 1630 Hrs) to avoid the delay in fixing any issue. You can also reach us through our web site i.e. www.elicaindia.com. Thanks & Regards, Customer Care. 37/1/1, Kondhwa Pisoli Road, Pisoli, Pune-411060 India Tel.No.: [protected]/12 www.elicaindia.com Verified Support Mar 11, 2013 Elica India Customer Care's response Dear Mr. Anu, We sincerely apologise for the inconvenience caused. With reference your complaint updated on Jan 20, 2013, & email sent to us at our customer care ID with regards to the issue of gas leakage, our Senior Customer Care Executive have scheduled a Senior Service Engineer to fix the issue on priority. As per the synopsis taken from the Service Centre & the conformation taken from you over the phone the issues is fixed to your satisfaction. We would further like to inform you that we had an Authorised Service Franchisee in Chennai & your details were updated to them, however the complaint were unattended & due to their inconsistent performance & feedback from customers the same was terminated with immediate effect. It took us some to come up with a new Authorised Service Franchisee with fully trained Service Engineers & hence there is a delay in resolution. We appreciate your patience & Co-operation. In case of further assistance please feel free to call us on our toll free number i.e.[protected] Hrs – 1830 Hrs) or write us at [protected]@elica.in. You can also reach us through our web site i.e. www.elicaindia.com. Thanks & Regards, Customer Care. 37/1/1, Kondhwa Pisoli Road, Pisoli, Pune-411060, India Tel.No. [protected]/12 www.elicaindia.com Sep 17, 2014 Surendrapillay's response Dear Customer,
As per eailer communication with you the issue has been already resolved. For any further assistance, pl. call our customer care number[protected]/[protected], or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.
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 49 Comments | |||
Comments
We had gone ahead and purchased an Elica Kitchen Hob and Hood in Bangalore with great expectations considering the good reputation of the brand internationally.
I would like to note with dismay that we are having to do a lot of chasing to get the installation done.
A call to the Toll free number was received by a 'Ms Mamtha' last week when we made our request for installation. A service personnel was sent the next Saturday (10th feb)who fixed the hood without the exhaust pipework or split unit. We paid rs 800 for the same. The Hob was also not installed
The person promised to come the next day and do the remaining installation . Neither did the person come, nor did he call up and inform of any delay.
Repeated complaints to the Toll free Number was always met with a promised call from a 'Ms Reena' (Bangalore service centre)- but this call never came.
We are very disappointed with the poor service and the repeated chasing required to get a simple installation done- that too from a world renowned brand like Elica.
The least we would expect is that the personnel at least calls back and updates us on the reason for delay and the possible date of installation rather than expecting us to do the chasing.
regards,
Sreeparna.
I would like to note with dismay that we are having to do a lot of chasing to get the installation done.
A call to the Toll free number was received by a 'Ms Mamtha' last week when we made our request for installation. A service personnel was sent the next Saturday (10th feb)who fixed the hood without the exhaust pipework or split unit. We paid rs 800 for the same. The Hob was also not installed
The person promised to come the next day and do the remaining installation . Neither did the person come, nor did he call up and inform of any delay.
Repeated complaints to the Toll free Number was always met with a promised call from a 'Ms Reena' (Bangalore service centre)- but this call never came.
We are very disappointed with the poor service and the repeated chasing required to get a simple installation done- that too from a world renowned brand like Elica.
The least we would expect is that the personnel at least calls back and updates us on the reason for delay and the possible date of installation rather than expecting us to do the chasing.
regards,
Sreeparna.
We purchased Elica SPOT NG Chimney on[protected]. However, within 5 mins of installation the machine failed to work.
And inspite of continues follow up with the dealer and the installation team. THey are unable to resolve the same.
How can a brand new chimney fail to work. It is shocking and pain to constantly follow up with them with no result. It is 6 days today and we have brand new chimney which is not working.
Please take an appropriate action at the earliest or replace the chimney at the earliest. This has been a mental torture for us.
How can a company give warranty of 15 years when their product does not even function for 5 mins after installation.
And inspite of continues follow up with the dealer and the installation team. THey are unable to resolve the same.
How can a brand new chimney fail to work. It is shocking and pain to constantly follow up with them with no result. It is 6 days today and we have brand new chimney which is not working.
Please take an appropriate action at the earliest or replace the chimney at the earliest. This has been a mental torture for us.
How can a company give warranty of 15 years when their product does not even function for 5 mins after installation.
Hi
This Elica has a poor customer service ever i have seen in my life time, they dont value the customers and after sales service is the worst ever seen.
They are so lethargic. I bought a 4 burner kitchen hob and a chimney during november from the day one i had problem of gas leaking in one of the burner after 2 months of continious follow up they came to service and came up with a conclusion that the tube carrying the gas has a leakge the technicain said he would come with the spare parts still they dint turn up and i am continiously following up on a daily basis. literally tierd of calling them and their service people. Above even after wriritnig mail to customer service i dont get a reply.
Worst people and the worst product to purchase .. waste of money
Thanks & Regards
Anu
[protected]@yahoo.com
This Elica has a poor customer service ever i have seen in my life time, they dont value the customers and after sales service is the worst ever seen.
They are so lethargic. I bought a 4 burner kitchen hob and a chimney during november from the day one i had problem of gas leaking in one of the burner after 2 months of continious follow up they came to service and came up with a conclusion that the tube carrying the gas has a leakge the technicain said he would come with the spare parts still they dint turn up and i am continiously following up on a daily basis. literally tierd of calling them and their service people. Above even after wriritnig mail to customer service i dont get a reply.
Worst people and the worst product to purchase .. waste of money
Thanks & Regards
Anu
[protected]@yahoo.com
Hi All
Its my painfull experinece i have faced with Elica, I have brought a high end hob and chimeny from elica chennai in the month of November 2012 . From the day of purchase i had problem with gas leakage from the burner, Inspite of several customer care complaints and follow up nobody turned up till two months, These people dont know the serious ness of the problem and they are so easy as gas leaking from the burner is such a big problem.
On a daily basis i call n give complaints all they are commitments are to the bin . Nobody turns up after 2 months a technician came and inspected and said there is a leakage in the burner leg which carries the gas to the burner and that is the problem he said he would come with a spare parts . Till date they dint turn up.
No company i have seen with such a poor sericive. please dont be a prey for these people .
Regards
Anu
[protected]@yahoo.com
Its my painfull experinece i have faced with Elica, I have brought a high end hob and chimeny from elica chennai in the month of November 2012 . From the day of purchase i had problem with gas leakage from the burner, Inspite of several customer care complaints and follow up nobody turned up till two months, These people dont know the serious ness of the problem and they are so easy as gas leaking from the burner is such a big problem.
On a daily basis i call n give complaints all they are commitments are to the bin . Nobody turns up after 2 months a technician came and inspected and said there is a leakage in the burner leg which carries the gas to the burner and that is the problem he said he would come with a spare parts . Till date they dint turn up.
No company i have seen with such a poor sericive. please dont be a prey for these people .
Regards
Anu
[protected]@yahoo.com
I had got my Alica chimney model glace installed in my kitchen. While the work for making the modular kitchen was in progress, the glass for the chimney broke. I contacted their service representative in Delhi and they indicated the cost of the glass as Rs. 3, 500/-. I was not convinced that the cost of the glass should be so much, so I contacted their helpline to find out the list prices. They expressed their inability to give me the price and asked me to contact their Delhi rep.
Since it was not an immediate requirement, as the work for modular kitchen was still in progress and in between I left for abroad. On my return I again contacted their Delhi rep and this time they told me price was Rs. 2, 500/-
I am surprised that a reputed company like Elica should leave the spares price to their contract service provider, so that they can charge whatever they like. It is atrocious
Since it was not an immediate requirement, as the work for modular kitchen was still in progress and in between I left for abroad. On my return I again contacted their Delhi rep and this time they told me price was Rs. 2, 500/-
I am surprised that a reputed company like Elica should leave the spares price to their contract service provider, so that they can charge whatever they like. It is atrocious
Yeah we too are very disappointed both by the performance of chimney as well as poor service response. First of all, its nearly impossible reaching through their numbers, and once done, these guys commit that they will attend to the complaint and never turn up in months also.
DEAR ALL,
I DID NOT READ THE COMMENTS OF SERIES OF PEOPLE POSTED ON THIS SITE AND UNFORTUNATELY BOUGHT ELICA CHIMNEY FROM A REPUTED SHOP CALLED CROMA ON 28TH APRIL. I WAS INFORMED THAT THE CHIMNEY WOULD BE INSTALLED WITHIN 48 HOURS. SINCE THEN I AM CONTINUOUSLY FOLLOWING UP. VARIOUS GENTLEMEN???? CALLED UP INFORMING ABOUT THEIR COMING FOR INSTALLATION. HOWEVER, DESPITE FOLLOW UP NOBODY TURNED UP SO FAR AFTER LAPSE OF 5 DAYS. FIRST OF ALL I WOULD SAY THAT DO NOT BUY ANY THING FROM CROMA. THEY DONT CARE FOR YOU DESPITE THEY BEING A TATA ORGANISATION AND DO NOT FALL PRAY OF DISCOUNT OFFERS OF ELICA CHIMNEY. THEY ARE WORTHLESS.
MILIND KALE
I DID NOT READ THE COMMENTS OF SERIES OF PEOPLE POSTED ON THIS SITE AND UNFORTUNATELY BOUGHT ELICA CHIMNEY FROM A REPUTED SHOP CALLED CROMA ON 28TH APRIL. I WAS INFORMED THAT THE CHIMNEY WOULD BE INSTALLED WITHIN 48 HOURS. SINCE THEN I AM CONTINUOUSLY FOLLOWING UP. VARIOUS GENTLEMEN???? CALLED UP INFORMING ABOUT THEIR COMING FOR INSTALLATION. HOWEVER, DESPITE FOLLOW UP NOBODY TURNED UP SO FAR AFTER LAPSE OF 5 DAYS. FIRST OF ALL I WOULD SAY THAT DO NOT BUY ANY THING FROM CROMA. THEY DONT CARE FOR YOU DESPITE THEY BEING A TATA ORGANISATION AND DO NOT FALL PRAY OF DISCOUNT OFFERS OF ELICA CHIMNEY. THEY ARE WORTHLESS.
MILIND KALE
I bought Elica Chimney hood from Croma. I preferred Croma considering it as a TATA organisation, which according to me carries a very high repute. But I was disappointed not only from Elica but also from Croma. I bought it on 28.04.2013 and I was assured that the hood would be installed with demo within 48 hours. I amply clarified that after 1st May possibility of somebody remaining at home during day hours is bleak and I was assured that it would be done well before that. Once a gentleman (???) from Elica called me informing that he would be coming for installation on 30.04.2013 at around 6 pm. Since then I have been following up on the number and several times it was informed that he is on way and the chimney hood would in any case would be installed. After 1st May, the person stopped receiving calls from my number, which was later on picked when called from another number and again another assurance was given. Since then neither somebody called nor picked the phone calls. It is really hell of a job and I am repenting for buying the said product. The reason for mentioning about Croma is they despite a TATA organisation are most irresponsive in giving support for the product sold from their outlet. This is my second experience. ideally I should not have taken a chance. But I still considering TATA brand name I went there and now repenting.
Elica has no regard for their customers. They sell knowingly defective products (they admitted this to me and are still selling the product). Never again will I purchase or recommend this company.
Despite numerous attempts to contact the company - nothing but crickets
Stay away from this company
Despite numerous attempts to contact the company - nothing but crickets
Stay away from this company
Elica FS301 SS Hood
Elica Hood.Yesterday i bought above product and the service provided by the customer was exceptional..!
Right from delivery to installation all the things were carried out in a very good manner.Company associative
gave the full demonstration about the product like how it worked, etc.All the queries where handled nicely...
Elica Hood.Yesterday i bought above product and the service provided by the customer was exceptional..!
Right from delivery to installation all the things were carried out in a very good manner.Company associative
gave the full demonstration about the product like how it worked, etc.All the queries where handled nicely...
Last week I bought a ITALIAN 3 B SSP cooktop, I found that it very easy to handle as it is automatic.The space between the
burners is perfectly managed, as i can use it simultaneously.Different size of burners helped accordingly.Glass coat make it look
really nice and is easy to maintain...!
burners is perfectly managed, as i can use it simultaneously.Different size of burners helped accordingly.Glass coat make it look
really nice and is easy to maintain...!
@ M S Pathania
Dear Customer we were trying to reach you but we could not. Can you please share your number with us our Customer Care Executive will get in touch with you. For any complaints kindly call [protected].
Dear Customer we were trying to reach you but we could not. Can you please share your number with us our Customer Care Executive will get in touch with you. For any complaints kindly call [protected].
Hi All
Elica Chimney India is cheating people. They do not have any control over their dealers. When you buy an chimney then it is Elica's responsibility to do the installation. But dealers will send their own unskilled persons to do the installation and end up damaging the woodwork and do the wrong installation of Chimney. When i called the customer care they say i should have called the customer care for booking the installation date. This means they do not have any control over the dealers, because it is dealers responsibility to guide the customer for making them understand the installation process.
Please register a complain against the Elica India, they have scratched my kitchen cabinets and installation is not done properly.
Regards,
Guru
Elica Chimney India is cheating people. They do not have any control over their dealers. When you buy an chimney then it is Elica's responsibility to do the installation. But dealers will send their own unskilled persons to do the installation and end up damaging the woodwork and do the wrong installation of Chimney. When i called the customer care they say i should have called the customer care for booking the installation date. This means they do not have any control over the dealers, because it is dealers responsibility to guide the customer for making them understand the installation process.
Please register a complain against the Elica India, they have scratched my kitchen cabinets and installation is not done properly.
Regards,
Guru
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37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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I had purchased Elica Cook top of Vetra 372 AIDX 1 week back, but from dayone the auto ignition is not working, i called dealer & your service people who are working in Bangalore, but no use, simply they are coming & going, problem is the burner was changed while supplying the cook top. please supply the right burner, the Bill No is 2219, I.H.B Enterprises.