[Resolved] Elica Chimney — incapable service technicians

M S Pathania

from Gurgaon, Haryana

Sep 20, 2010

Address: East Delhi, Delhi

As convinced by the dealer King Pont. No. 1 brand of italy. We bought not the product but severe headache. There counter part in India are spoiling their brand name. Before even establishing the brand. Bought Flat Glass LTW60 Chimney & Cook Top CT VETRO 400AI
1. On opening of the new cartoon of Flat Glass LTW60 chimney. at time of installation. Hood was found missing in the box.
2. Service People sent for installation or complaint are not provided proper tool kits.
3. Newly joined service people are being sent with inadicate knowledge of the products.
4. Rain water was trickling on the cook top through air outlet chimney filter due to poor installation checks.
5. Service people's first preference for money over rides customer satisfaction which comes secondary.

6. Company is interested only selling the product & rest customer has to run around for other for half the job of installation. In-spite of paying Rs. 1300/- + 700/- ( for making Hole in the wall). Company should arrange for complete installation like all A/C companies are doing for the installation of A/C.

7. New Cook Top does not work with PNG. To make it work service guy ask for Rs.380/- for the change of new nozzles. I have done a big mistake by buying Elica products. Pin of the Frill is broken.

8. Hardley any one responds on Service centre which is sw off /very difficult to get thru toll free nos. given on the Cartoon.

9. Products cartoon does not have any packing slip/ correct Warranty card/ User manual

10. Now my worry is service of the product. Company should look for better infrastructure/ Well trained service people to maintain the brand name.

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May 9, 2017

Complaint marked as Resolved

Verified Support

Mar 11, 2013

Elica India Customer Care's response Dear Mr. Anu,

We sincerely apologise for the delay in replay.

With reference to your email to us at our customer care ID i.e. [protected]@elica.in on Monday, March 04, 2013 8:09 PM, our Senior Customer Care Executive followed up with you to address the issue of gas leakage & also scheduled a Senior Service Engineer to fix the issue on priority.

The service engineer visited & replaced the required spare to fix the issue to your satisfaction. The same is been confirmed with you over the phone from our customer care.

We would further like to inform you that in case of further assistance in future kindly call our toll free number[protected] 1630 Hrs) to avoid the delay in fixing any issue.

You can also reach us through our web site i.e. www.elicaindia.com.

Thanks & Regards,

Customer Care.
37/1/1, Kondhwa Pisoli Road,
Pisoli, Pune-411060 India
Tel.No.: [protected]/12
www.elicaindia.com

Verified Support

Mar 11, 2013

Elica India Customer Care's response Dear Mr. Anu,

We sincerely apologise for the inconvenience caused.

With reference your complaint updated on Jan 20, 2013, & email sent to us at our customer care ID with regards to the issue of gas leakage, our Senior Customer Care Executive have scheduled a Senior Service Engineer to fix the issue on priority.

As per the synopsis taken from the Service Centre & the conformation taken from you over the phone the issues is fixed to your satisfaction.

We would further like to inform you that we had an Authorised Service Franchisee in Chennai & your details were updated to them, however the complaint were unattended & due to their inconsistent performance & feedback from customers the same was terminated with immediate effect. It took us some to come up with a new Authorised Service Franchisee with fully trained Service Engineers & hence there is a delay in resolution.

We appreciate your patience & Co-operation.

In case of further assistance please feel free to call us on our toll free number i.e.[protected] Hrs – 1830 Hrs) or write us at [protected]@elica.in.

You can also reach us through our web site i.e. www.elicaindia.com.

Thanks & Regards,

Customer Care.
37/1/1, Kondhwa Pisoli Road,
Pisoli, Pune-411060, India
Tel.No. [protected]/12
www.elicaindia.com

Sep 17, 2014

Surendrapillay's response Dear Customer, As per eailer communication with you the issue has been already resolved. For any further assistance, pl. call our customer care number[protected]/[protected], or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.

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Comments

Atul Naithani

from Surat, Gujarat

Sep 24, 2014

I also did a mistake by buying Elica Chimney. Last One months, I am regular try to contact their service Department. Every time they say sorry we will send our service technician, yes I agree they do not control there service team.
But Continue follow up with there customer care, till date no one is contact with me.
I request to all of you if any one has there manager / or other senior level contact number please give me.

Regards
Atul Naithani

d Chawla

from Gurgaon, Haryana

Nov 1, 2014

My chimney is one yr old and it's not working. Despite of many complaints no one came for help from company.I Hv elica chimney spot island PB LTW 90 turbo KI12074541.plz help(Harpreet [protected])

ashvini1234

from Mumbai, Maharashtra

Jan 3, 2015

Worst experience. ...I am Ashvini Shende from Dhayari pune. Taking follow up of service centre since 2 months. I Totally disappointed because 2 different technicians visited home but both are not reported back. They are not understanding urge of the kitchen appliances. During this period one day accident was supposed to happened since then I am call service centre. After that they told me that they are not having stand by stove after that I have arranged but still they not reported back. I think elica wants to wait for major accident at my home.

Theju Shetty

from Gurgaon, Haryana

Feb 3, 2015

Bought Cooking rage in 2013...never used Grill called number of times service guys. They dont give a damn at Bangalore.
Please never buy Elica.

Theju Shetty

from Gurgaon, Haryana

Feb 3, 2015

Could you please provide me with applet contact?

Javed Rawther

from Mumbai, Maharashtra

Mar 15, 2015

We had gone ahead and purchased an Elica Kitchen Hob and Hood in Bangalore October last year with great expectations considering the good reputation of the brand internationally. We noticed PROBLEMS just 15 days after buying it. I have been following up with Elica service centre to resolve a long pending complaint, but it seems all is going to the deaf ears.This PRODUCT IS STILL UNDER WARRANTY BUT I' AM UNDER THEIR MERCY FOR THE SERVICE, it has been over 5 months that we are following up on it.nothing is being done, I honestly am losing patience over this and I think what they're doing is trying to run out the warranty of 1yr by delaying it..

Regards
Javed rawther

EXCELL SURGICAL

from Pune, Maharashtra

Jun 24, 2015

Elica is hopeless company I PURCHASED 3 PRODUCTSALL PRODUCTS BROKE DOWN WITHIN 1 YEAR, .THEY ARE HOPELESS CUSTOME CARE I DOUBT WHETHER IT HAS SOME COLLABRATION. IT IS WORST THAN CHINESE PRODUCTS.
3 MONTHS THEY HAVE TAKEN MONEY FOR REAPIR VISITED 3 BUT UNABLE TO REPAIR IT 3800 I HAVE ALREADY PAID. NO ONE HAS EEVEN CORTSEY OF CALLING UP. THEY TOOK THE PRODUCT FOR REPAIR AND NOT EVEN ISSED A CHALLAN FOR IT.

PUNE ELICA IS WORST DONT EVER EVER BUY THIS PRODUCT . THOUGHT THEY MAY OPFFER DISCOUNT.

i AM NOT WILLING TO GIVE THEM EVEN 1 STAR . BAD IS A VERY MILD

iqbalshukoor

from Bengaluru, Karnataka

Jul 4, 2015

It is a hope less company, they do not bother to attend the complaints, I purchased a cooking range during 2013 from a local dealer i Bangalore, problem started from 2014, during Dec 2014 some technician from service agency came, he just cleaned the burners and added few more problems, he broke one of the plug, cut open the screws, went back with the assurance of getting spares and collected Rs. 300/- as charges. When we complained about this inefficiency during Feb 2015, the same person came said that that particular spare is not available and again demanded the visiting charges. I complained again to their HO at Pune and also to their corporate company at Italy, even to-day this problem is yet to be resolved. On the other hand just to give a eye wash one person from their service centre calls and assures for early redressal. Other gimmick they play that they send us a message stating that we have refused to pay the SERVICE CHARGES and hence they would be closing this complaint. There should some Govt. Agency for quality check of these foreign origin products and its advertisements. Such companies with defective products and inefficient services should be banned other wise cheat the locals. I am tiredof following this company to rectify the problem. The equipment is also loosing its efficiency. On the whole this is useless and in-efficient company the people should avoid purchasing these products.

Rshk

from Surat, Gujarat

May 31, 2016

elica hob installed but warshur of the nob is missing

the elica company guy has installed the hob but the washur of the nob is missing its been 1 week now but 1 turnedup i have bed calling but no response please do the need ful as soon as possible

Elica India Customer Care's response, Aug 12, 2016

Verified Support

Dear Sir,

Requesting you to share your contact details or your CRM id as we are unable to find details from your given user name, by which our customer care team will get back to you.

Thank you
Elica India Team
1800 233 0007
[email protected]