Elite Ford — Pathetic Sales and Service

Address:Bangalore, Karnataka

Pathetic Sales and Service. They are not technically very strong. Giving good service till you get the delivery after that nothing. Bought a Ford Figo lxi model and while taking the delivery ordered a music system which they told the price as some amount. While doing the first service they told that the price got increased and hiked the price to around 20%. After arguing with them I agreed and gave for fitting the music system. They opened the car and again told me that, for lxi model wiring kit is required which may costs me around 5000 bucks. Finally the price of the music system with the wiring kit becomes 50% more than the committed price. When you talk to the sales they will point to service and service people says that they don`t know what commitment the sales guys made. Really pathetic service. Not at all recommending them to anyone.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]
Don't even think of going there for your car service, at Whitefield service center. Not a very good customer exp.. I got my car serviced there. There service adviser not at all interested in explaining the job done, invoice etc once your service is done. As you are already charged and useless after that for those guys. They kept me waiting for more than 1 hr on the day when I left car for service and wasted another 1 hr when I got my vehicle back on the 3rd day. I myself have to ask them if you have completed all things. After billing service adviser hand over the bill in my hands and left me like that. NO final inspection of car done.. I have to ask where to collect my car.

ridiculous behavior of service staff.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ford India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1694
    Pending
    0
    Resolved
    398
    Ford India Phone
    +91 44 2455 1500 (Corp. Office South)
    +91 22 6702 4300 (Corp. Office West)
    +91 33 6454 0374 (Corp. Office East)
    Ford India Address
    S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
    View all Ford India contact information