Eta General — BAD SERVICE

Address:

Gurgaon, Haryana

Last year(2012) we bought an Air Conditioner of ETA GENERAL of model no.(AXZB18ABTH) unit serial no.(002595) Compressor serial no.(761/FGWOh[protected] on 27-03-12 from Amrit Electronics ,Sadar Bazar ,Gurgaon. But two weeks back our A/C was not working properly, so we called up at ETA GENERAL's Customer Care and we tried that Customer Care Number for Hours And Hours, But no one answered the call then we called up an A/C mechanic and he told us that the compressor is DEAD.

we contacted Amrit Electronics(from where we bought the A/C) they noted down our complaint and assured that within 48 hours, company will contact us but three days after that there was no revert on our complaint then an electrician nearby gave us a number of a person who takes complaints on behalf of ETA GENERAL , we contacted him and he sent the A/C mechanic within half an hour , he confirmed that our compressor was DEAD but it is under Company's warranty and we can change it without any cost but we have to pay Rs.350 as Visiting Charges and Rs.3500 for GAS Filling he said within two days your new compressor will come from the company and Your A/C will be FIXED, but today is the fifth day and the person says the compressor will take more 15-20 days to come.
We want a strict action from your side as it is around 43 degree temperature and we have to suffer from this hot whether The company is not picking up the call and o slow service but at the time of purchase they were too good but now when we r facing problem with their product they r ditching us..we are helpless....please take action against this ...
we will be very thankful to you

Harshit Ahuja
119/A,New Colony, Gurgaon
[protected]