[Resolved]  Eureka Forbes / AG Nova Water Purifier — POOR SERVICE OF EUREKA FORBES

Product:- AG NOVA WATER FILTER
Customer ID [protected]
The Music system is not operating when water is drawn from the Filter.
Complaints were given to call centre & the following nos are given by them.
Service request no[protected] dt 7/09/2009,
,, [protected] dt 16/09/2009
,, [protected] dt 7/10/2009
Each time the service Technician will visit the house & tell that spare part not available. Assure to repair once the spare part arrives. So far no response.
Again complaint was given vide Service request [protected] dt 4/12/2009.
The technician talks through the phone & tells music system PCB has to be
replaced & the cost will be around Rs 700/-. NO further visit to look at the
AG NOVA.
The service Technicians are irresponsible & careless. After three months they
talk about the replacement of Music system PCB at cost of Rs 700/- ?
Not at all bothered to visit the customer?
Customer service is poor.
WHAT IS THE SOLUTION BY EUREKA FORBES?
N.Subramanya Raju