[Resolved] Eureka Forbes / Aqua Guard Protect Plus — machine not working properly | |||
sir 10 days back i purchased AQUAGUARD protect plus water purifier in 13500 and for the past 3 days the machine is not working properly.i contacted the local dealer also,after lots of phone calls,the service person came but he was unable to rectify the problem.when i tried to contact the head office of EUREKA FORBES in mumbai,they took my complain and assured me that my complain will be resolved in 24 hours.but still there is no responce from their side.i am facing a lot of problem.and now i want my money back.i will go for some other water purifier.the persons from aquaguard are not responsible and their product is not safe and trust worthy.kindly help me in getting my money back. and i recommend all the cunsumers not to use aquaguard products in future.please help me regarding this. my number is [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Aquaguard purifier — about documentation
I have purchased Aqua guard Purifier worth of Rs.9990 in last month,at the time of installment,your team has not given me any receipt.warranty card and user manual .since that day I have requesting to yr team to give me all document,but till date they are unable to give the document,Aquaguard purifier — Damaged piece
I purchased Aquaguard crystal model water purifier at girias tambaram branch. But they cheated and supplied damaged piece and they are not replacing it. I purchased on 08/05/2012. But till today there is no solution. I already sent mail to girias and there is no reply from them. Please give me solution and solve the issue.Regards,
Selva sathya
Aquaguard purifier — aquaguard machine is not working properly
Dear Sir,We bought an aquaguard purifier RO around eight months before...after 4 months it is not working properly...we called your customer care service several times, but they were so rude and arrogant..then after several tries one man came and done his job, but that was too not workable..then two of yours mechanics came and took the machine along with them,promised us to change the machine if there will be further any problem. after 15days they returned the machine with same condition...the UV is not working even.. now we are fed up..i[censored] cant help us on this matter then please take away this garbage along with you and return our money...or help us as soon as possible...
From,
Mr.K.K.Sharma
[protected]
Dear Mr. Sharma,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
I am having aquaguard protect plus the service is very very poor. During AMC period they have removed some of the electrical component like solenoid switch and by passed the circuit. One of the filter was bypassed by them so without knowing i was using the machine only with two filters. I was cheated by the company. When I escalated there is no proper response from their and they are blaming the authorized service provider and they are not owning their responsibility.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes — machine not working
we are several time logeed our complain to Gangtok Eureca forbes office more than one month back but no body came to resolve the problem ........the machine is still in the warrenty periods.More over we are not able to drink water since one month
Our address
Sony Exclsive
Tadong
Gangtok
[protected]
[protected]