[Resolved]  Eureka Forbes / Aquaflow Designa — AMC

I have purchased A Forbes Designa Water Purifier in 2006. I have since done a 24 months AMC in June' 2014 by paying Rs.2400/-. As i had shifted my residence the AMC card had been misplaced in the shifting. The purifier stopped functioning and i had lodged a complaint on[protected]. Though a technician visited my house after repeated reminders in the I week of July, he said that the control board was not working and had to be replaced outside of warranty only, as the AMC card was not produced by me. I showed the service engineer proof of the payment, which he refused to acknowledge and kept insisting only on the AMC card issued by the company. Not once from the day i entered into the 2 year AMC with the company has anyone bothered to visit even once to service the machine, though at time of doing the AMC, i was told that they would be making 3 visits a year to clean the filter and even replace them if necessary. It is a matter of shame that an MNC like Eureka Forbes can take their customers for granted. Eureka Forbes is only interested in selling their machines to you. Forget servicing altogether. It is the company's divine right to brazenly cheat their customers even under AMC. A crying shame on you EUREKA FORBES.
V Balasubramaniam, New No. 19, 4th Street, Padmanabha Nagar, Adyar, Chennai-20. Ph:[protected]