Eureka Forbes / Aquaflow — POOR SERVICE

Address:

Bangalore, Karnataka

THIS IS A COPY OF THE LETTER WHICH WAS SENT TO THE ABOVE COMPANY, I AM HEREBY SUBMITTING THE SAME TO GET JUSTICE FROM YOUR END THIS IS FOR TO TAKE QUICK LEGAL ACTION

Dear Sir/Madam,
I the undersigned hereby bring to your notice that, since from 3 years our water filter aqaflo is under AMC wide no.[protected]/12/2011-19/12/2012, continuously past from 3 years I am observing that, neither your service persons are visiting my place or monitoring the machine twice in a year of AMC , After collecting the AMC amount your executives are not yet turn up to my place to do the required service, i.e. happening past from 3 years after lodging complaints through helpline also neither your co. Is taken any action/reply nor tried to rectify the same , today also I did the same and I have lodge the complaint for the same wide no.87496280 given by Mr.Sharath, so, the poor service of the co. Which I am getting past from 3 years why I have to pay money for AMC? AMC means in a specific contract period of one year weather the service request received or not, as per AMC your co. Should send their respective technicians to the concern customer place to do the same twice in a year to keep in a good running/working condition of a machine by monitoring the same and I also mentioned in my complaint, after giving AMC also our water filter was not working properly, means after servicing from your technicians also we are not getting purify cleaned water, because we found so much of small dusts in the water, that also not yet rectified, so I am hereby requesting the company that, within 3 days from the date of receipt of this mail company has to pay my 3 years AMC amount with interest and have to give one year extension by free after the present AMC completion i.e. 19/12/12, failing to which I have no way to approach to the Bangalore consumer forum against poor service of the company by claiming damages for the same at your risk and cost.
Hope, you will do the needful at the earliest to avoid taking further legal steps for the same for healthy ending of this issue.
Instant replay and quick execution of the same is very appreciable in this regard,
Thanking You,

Gurumurthy