[Resolved]  Eureka Forbes / Aquaflow — Do not respect AMC

Address:

Thiruvananthapuram, Kerala

Eureka Forbes TVM city office did not perform the regular 6 month change of my Water purifier's filter. I have this covered under my 3 year AMC with contract recepti no 50/00003782

It has been 8 months now and the water coming out from the purifier has turned brown.
I called Eureka forbes Customer Care TVM on April 14th and they have made false promises that someone would come by on April 16th and 17th. No one turned up despite mutliple follow ups on Apirl 17th.

They made an excuse claiming that their relocation to a new office caused a backlog of requests for 1 month. When I reminded them that they did not look into my AMC contract's reglar maintenance that was due for about 2 months, they had nothing to say.

What good is an AMC if Eureka Forbes does not follow the policies laid out in the contract?